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General system slowness

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Last Post by Scott Forest 10 years ago

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lelemichele81

(@lelemichele81)

Posts: 8

Active Member

Topic starter

We have several physicians reporting general system slowness. One physician in particular has CPS open while having Pandora streaming as well, and I seem to remember someone reporting this was a known issue.
Either way, they have issues in multiple rooms in both a Citrix environment and a thick client enviornment. We have reported the issue to GE and they have not identified an issue as of yet. Just wondering if anyone else experiences the same issue and has any suggestions.

Posted : May 7, 2015 8:54 am

acantu

(@acantu)

Posts: 722

Prominent Member

How are you Citrix environments setup (Virtual Hardware) and your Thick clients?

Posted : May 7, 2015 9:03 am

SLHV

(@slhv)

Posts: 478

Honorable Member

There are so many possible causes here. A "slowness" complaint can be caused by virtually anything. What part(s) are slow? Is it during a query? Screen draw? How is network latency? How is CPU and memory utilization? Database storage I/O congestion perhaps? JBoss server resources?

The list is nearly endless. You'll have to provide more info. I've never heard of a Pandora/CPS issue directly. However, if you have 20 staff streaming Pandora and using CPS over a single T1 circuit, I would imagine a user could tell the difference.

Posted : May 7, 2015 9:12 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

as SLHV stated, it could be from pretty much anything. Your Citrix boxes need to be in tip top shape to handle the resources that CPS requires. I would also suggest keeping the chart module open at all times as when a user closes and reopens it, its almost as though you are restarting another program. Also, there is a setting in preferences that causes the chart module to start with CPS. I found that activating this helped with the complaints, as well as minimizing it, instead of closing it all together. CPS is a pig, GE knows it... We complained about our startup times which we timed and they were impressed... I would kill all streaming capabilities in the office. We changed our network password so our staff couldn't use the bandwidth for streaming. We use thin clients predominantly and the sound has been disabled on the citrix boxes and thin clients themselves. Your bandwidth can be your greatest asset or your biggest hindrance with this as well. Also keep in mind that IP phones, paging over IP phones, PACS based x-ray systems, printing, tablets, etc etc etc take away from the bandwidth.

Posted : May 8, 2015 10:40 am

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