Notifications
Clear all
Topic starter
Hi all,
Many of the print handout buttons on our EMR forms are displaying the "Unable to find handout" These are action buttons that use a run process connection to print the handout. I understand that many of the ExitCare handouts were removed in the last KB update, but I don't believe the CCC handouts were.
I'm not able to tell where the handout used to be based on this code:
PRINTHANDOUT("612290028", "E", "H", "Y")
The only action buttons I've dealt with have the direct path of the handout in the run process section:
{PRINTHANDOUT("Handouts\Print Forms\Diabetes Reminder Letter\N")}
Any help is greatly appreciated.
Mike
Posted : January 22, 2015 5:54 am
I believe those numbers were the coded references to the pre-built handouts. Your second example with the path is for all handouts you control - including CCC folder.
Assuming you have Admin access, goto Setup - Settings. Then Handouts - Handout Templates. Here you will see the handouts you can control.
Alternatively, open a patient chart and hit the Handouts button. Click on the binoculars and you can browse the handouts and folder structure. Note that there is a "Patient Education" folder directly under the Handouts master folder. Nothing is in there, and I believe that is where all those GE supplied handouts were previously.
Thus, you will need to replace all those numbered locations with the full path to a new handout now.
And, remember, these handouts may not count towards Meaningful Use.
~Joe
Posted : January 22, 2015 6:39 am
Most likely that was an ExitCare handout which is now gone, removed by GE since they didn't renew the licensing on it and replaced by Truven.
I ran a SQL query against the number you posted:
select * from ml.handdept where hcode = '612290028' (EMR Oracle)
Got back that the folder was Patient Education\Dietary and the Description was Hypertension. Anything that was in the Patient Education folder was ExitCare and is gone now.
Posted : January 22, 2015 8:35 am
Topic starter
Thank you both for replying. David, you're correct that is the exact handout that this button was pulling into the document (hypertension). Unfortunately, this is bad news for us because there is no way to recover the handout 🙁
Posted : February 3, 2015 5:29 pm
