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IT Staffing Question

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Last Post by rgraton 10 years ago

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rgraton

(@rgraton)

Posts: 3

Active Member

Topic starter

We are a multi-specialty medical group with 43 employed physicians using EMR 9.8 (Oracle) and CPS 11.2 in our practices. I currently serve as the manager of the EMR/IT group and I also serve as the developer for all things EMR-related. These tasks include ad-hoc queries against the EMR/PM databases, custom Crystal Reports/Dashboards as well as developing custom desktop applications and custom data warehouses.

I cannot effectively keep up with the demand of the medical group's data requests and manage the EMR department at the same time. I was asked to reach out to other institutions on CHUG to see how other hospitals/groups are staffing for this need. I believe that there is sufficient work to justify a FTE to hand the bulk of these requests. I would appreciate any input you would be willing to share.

Thanks,

Rick

Posted : February 2, 2015 9:40 am

acantu

(@acantu)

Posts: 722

Prominent Member

Currently, I am the only IT person on staff, managing all IT systems for our 3 locations (Primary Care Offices). I am also an IT/IS consultant and I support other facilities, currently 3 to be exact on special need application development and reports. If you need any assistance, please let me know. Always busy, but understanding the Database and how Centricity function is a benefit to completing all task ASAP.

Posted : February 2, 2015 9:50 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

We are a lot bigger than you (ave. 270 concurrent users) but we have a separate IT department and Medical Informatics department. Our MI department is 13 people and supports the EMR and PM and all the other kajillion systems that talk to the EMR and PM systems and some medical systems that don't. We support at the application level and IT handles PC hardware and OS and Citrix (though there is some overlap). Even with our staff we can't keep up with phone support, bug fixes, MU, projects for new/replacement system and new development requests by users or government program requirements.

Posted : February 3, 2015 1:27 pm

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Rick,

We are a larger group, and have separated IT functions from what we consider 'Clinical Quality Improvement'. And that is the role that I am - working with the group head, the medical group head, and key clinical personnel on many projects and initiatives to improve our operations and the clinical care provided to patients. Projects have been government focused (like PCMH and MU), and also many driven by our own ideas (like Pain Med Mgmt, Social Work integration, etc...).

My day bounces from investigating reporting quirks in GE entry screens, to building VFE entry screens, to writing reports in Crystal, to meeting with various groups and teams to focus on "Next Projects". Looking at the white board behind my desk, I just wiped off three projects as complete, added two new, leaving me with seven current projects. (Not including things that can be accomplished in a day/week.)

So, it sounds like your practice may be at that point where a new role would definitely add benefit to overall operations and care. And that may allow you to decide which direction you want to focus on.

~Joe

Posted : February 4, 2015 5:49 am

rgraton

(@rgraton)

Posts: 3

Active Member

Topic starter

Thanks for the input, I really appreciate it.

Posted : February 5, 2015 10:58 am

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