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Last Post by Marketing Committee 6 years ago

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Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Topic starter

Please take a moment and join the NewCo Communities.

It takes only 2 minutes to sign up for it … https://digital.gehealthcare.com

Get product and customer communications and set your own frequency for updates .. daily, weekly
Get access to resources across all topics from EPCS to SimpleChart to the latest release
Access and search technical support articles
Be the first to know about the next webinars
Participate in topic driven user communities

There is a lot of changes with your CPS/EMR solutions – stay tuned with one easy sign up!

New Customer Service Portal for CHUG

Posted : October 8, 2018 4:21 am

jtlewis

(@jtlewis)

Posts: 35

Eminent Member

Since the old portal I have stopped receiving emails regarding KB Updates, new service packs, etc. How can I go about getting this communication again?

Posted : October 8, 2018 8:20 am

John Niles

(@john-niles)

Posts: 13

Active Member

Hi Jonathan,
Getting those important communications again is really a few clicks away.
I see you already have registered and have access to the CPS Customer Service Portal, so after you logon click the Community tab and then use the drop-down arrow to navigate to the CPS portal.
Next, click on Available Communities and JOIN those 'Chatter" groups you want to receive information on. Service Packs and KB posts will be the CPS Downloads group, but we strongly suggest Centricity Customer Communications, CPS/EMR Support as well as others. Once you JOIN a group, enter each group and set the notification frequency for each group, as it defaults to a Weekly Digest, which means every Sunday you will receive a recap of everything that was posted in the group since the last recap and that may not meet your needs.
I have also included a short video showing you the tips and tricks on how the portals can make your more successful with your Centricity solution. If you have any additional questions, please feel free to reach out to me.

Posted : October 10, 2018 2:53 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

Topic starter

New Customer Service Portal for CHUG

Please see the PDF Above for Directions

Posted : October 18, 2018 5:49 am

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