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Good Afternoon,
Does anyone know what causes the "Cases" section to on the "Modify Appointment" screen to be greyed out?
We've had a few appointments have to be cancelled and rescheduled in order to associate the case and I am trying to figure out why it's breaking.
I am sure I am missing something simple.
-James
Posted : April 26, 2018 8:20 am
Is there a ticket# on that appointment?
Posted : April 26, 2018 8:58 am
you should be able to remove the case from that apt/ticket in billing. The greyed out field means that the ticket is already in process or has been billed out.
Posted : April 26, 2018 11:39 am
