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Medi-span will expire

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Last Post by wbscott 10 years ago

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clafty

(@clafty)

Posts: 37

Trusted Member

Topic starter

Anyone else getting the medi-span data will expire message? I haven't had a chance to read through the CPS12 documentation to find out more information. Anything that we need to do?

Posted : January 5, 2015 9:23 am

briemann

(@briemann)

Posts: 8

Active Member

That means you need to update the KBs with the latest version, they were a bit late this month..

Posted : January 5, 2015 9:28 am

dmishler

(@dmishler)

Posts: 44

Trusted Member

The medi-span database is updated monthly with I believe the Knowledgebase updates.
You can download it at: https://engage.gehealthcare.com/community/en/cps/downloads#kbase

Posted : January 5, 2015 9:29 am

clafty

(@clafty)

Posts: 37

Trusted Member

Topic starter

Oh, it's that easy? I dont' remember getting these warnings on CPS10.

Posted : January 5, 2015 11:01 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

This kb gave us some issues. Had to reinstall JBoss and such. Just forewarning you, hope you have better luck than I.

Posted : January 5, 2015 11:09 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

On the EMR side, the warnings started with SP 6. And they start the day after you do the Knowledgebase so they are alerting too early.

Posted : January 5, 2015 12:58 pm

ealagow

(@ealagow)

Posts: 28

Eminent Member

Has anyone had further issues with this? We are up to date on the last full update, on 9.8.6. After the KB update our Medispan expired so drug interaction checking is not working. GE has not been able to help us other than "we're escalating this issue".

Posted : February 10, 2015 6:14 am

clafty

(@clafty)

Posts: 37

Trusted Member

Topic starter

Installing the latest KBs always fixes it for me.

Posted : February 10, 2015 6:16 am

wbscott

(@wbscott)

Posts: 37

Trusted Member

Is anybody else having problems downloading the February Update issued about Feb 25th? I am able to download the PDF instructions just fine. However, when I try to download the Knowledgebase Update files I get a Blue tab saying they are being downloaded but I do not get the popup at the bottom of IE that gives me the option of saving the files where I want them and no download actually occurs. I came across one instance in CHUG where someone complained of the same issue but a responder said they got it downloaded (though there was another problem with the data). I have been trying to get help from support but have only gotten excuses and promises to get back with me which to date have not been fulfilled. We are running out of time (3 days) and are getting frustrated. Even contacting my GE sales person has gotten no response from GE support though she has tried to help.

Posted : March 12, 2015 7:52 am

clafty

(@clafty)

Posts: 37

Trusted Member

Topic starter

I downloaded it yesterday with no problem.

https://data.gehealthcare.com/fs/v.aspx?v=8b6c698c5862acacb0a4

Let me know if you still have trouble..

Posted : March 12, 2015 8:13 am

clafty

(@clafty)

Posts: 37

Trusted Member

Topic starter

I used firefox

Posted : March 12, 2015 8:14 am

wbscott

(@wbscott)

Posts: 37

Trusted Member

I tried the link you sent and it still failed for me. I am using IE 10 which works for the PDF but not the data file.

Thanks for the try though.

Posted : March 12, 2015 8:29 am

wbscott

(@wbscott)

Posts: 37

Trusted Member

Clafty,

I downloaded Firefox and it behaved the same way IE 9 & 10 did, indicating it was downloading but never giving me the popup that allows me to chose to save the file somewhere on my system. A search of my computer fails to find a file with the name they list on the download site.

Since you were able to download it I am wondering if there is something our IT is blocking and will dig into that. If you have any other ideas let me know.

Posted : March 12, 2015 8:53 am

wbscott

(@wbscott)

Posts: 37

Trusted Member

Just for an FYI, I did get through to the Support team today and they were unable to get the download process to work on my computer also. The support person gave me the file I needed to install the newest Knowledgebase update.

After talking with him I went to our IT person and he was able to download the file using Google Chrome though he did not get the option to save the file to a different folder than the default download folder on his computer.

I then went back to my computer and tried a little experiment. I went to the Knowledgebase update download site again and tried to download both the January Incremental update and the December Full update, both of which downloaded perfectly, allowing me to direct the download to a folder of my choice. However the February update still did not give me that option and the file went into Never Never Land, never to be seen on my computer. This was using IE 10. This problem seems to me to be at GE's end. Backing that up is the fact I originally had the same problem with the January Update but after I advised them of my problem they seemed to have fixed that file so it worked.

An interesting conundrum, Maybe it is Gamma Rays and Gremlins.

Posted : March 13, 2015 6:41 am

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