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General Discussion

Last Post by ljburnham 11 years ago

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Conda

(@crobinson)

Posts: 255

Reputable Member

Topic starter

Has anyone had any trouble merging duplicate accounts since upgrading to version 11. We are unable to merge since the upgrade.

Posted : December 2, 2013 4:28 am

ljburnham

(@ljburnham)

Posts: 331

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Conda said:

Has anyone had any trouble merging duplicate accounts since upgrading to version 11. We are unable to merge since the upgrade.

I just tried it in our test 11 environment and had no issues. Are you getting an error message?

Posted : December 2, 2013 5:26 am

Conda

(@crobinson)

Posts: 255

Reputable Member

Topic starter

Yes we get all the way to the merge part and then get the sorry for your Inconvenience but centricity but close the application and you can click on an arrow and see alot of error language. Ge has webed in and took recording and tracing but cannot figure it out. This has just been since we upgraded from 9.5 to 11. We merge alot of charts and this is causing us alot of problems.

Posted : December 2, 2013 8:31 pm

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

Are the documents signed in both the charts you are trying to merge?

Posted : December 3, 2013 2:20 am

Conda

(@crobinson)

Posts: 255

Reputable Member

Topic starter

yep

Posted : December 3, 2013 2:54 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

Conda said:

yep

What platform are you on? Are you using FAT clients?

Posted : December 3, 2013 3:19 am

Conda

(@crobinson)

Posts: 255

Reputable Member

Topic starter

we use both PC's and thin clients

Posted : December 3, 2013 3:45 am

ljburnham

(@ljburnham)

Posts: 331

Reputable Member

Conda said:

we use both PC's and thin clients

email me [email protected] , easier to communicate.

Posted : December 3, 2013 3:49 am

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