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Not creating tickets in PM for visits that do not get billed

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Last Post by mkherman 8 years ago

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mkherman

(@mkherman)

Posts: 53

Trusted Member

Topic starter

I am not a billing expert and need some help.

We have a number of different users that we schedule appointment for, however these users we are not able to bill for. We hope to eventually be able to bill, but for now we can't.

However, for every appointment a ticket is created on the billing side that has to be dealt with. Is there anyway to stop the ticket from being created in the first place?

Any suggestions are appreciated.

Thank you

Posted : December 14, 2016 10:58 am

virtualHITman

(@virtualhitman)

Posts: 319

Reputable Member

I believe what you want to do is "hide the ticket" when the patient checks in (see screenshot); this will prevent the billing department from seeing it on the back end. I know just enough to be dangerous here, but what I would recommend is setting up an appointment type for these patients so you can differentiate at check-in so that they can hide the ticket on the front end. After speaking to our billing manager, she tells me that it is possible to hide the tickets when the patient checks in, but if they forget, you can always do it on the back end as well before processing the claims.

Hope that helps.

Posted : December 14, 2016 11:13 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

You can hide the ticket when scheduling. It still creates a billing line, but doesn't show it unless you "show hidden visit" in the billing criteria screen.

Alternatively, if you want, you could always make a charge set of no charge to zero out the ticket to flip it to paid with the filing method of none.

Thirdly, I must ask, is it because you are going through the credentialing process for a new provider? I've found Task Manager helpful for monitoring new provider claims.

Posted : December 15, 2016 4:15 am

mkherman

(@mkherman)

Posts: 53

Trusted Member

Topic starter

Thanks- was trying to avoid having the users select the 'hide visit' on scheduling as the same people schedule and arrive visits for appointments where we want tickets vs those we don't. I fear if we train people how to do this, they may sometimes hide the wrong visits.

We want to do this because we currently do not bill for Health Education, Care Coordination and a number of other types of visits, yet we still have the appointments on our schedules.

Thanks for the feedback, I was hoping I was missing a way to do this based on appointment type, or even resource type, but no such luck.

Posted : December 19, 2016 10:43 am

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