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Online Records Requests

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Last Post by virtualHITman 8 years ago

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mvolkert

(@mvolkert)

Posts: 143

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Can anyone give me any information regarding how they handle online requests for copies of medical records. Thanks!

Posted : May 24, 2016 3:57 am

virtualHITman

(@virtualhitman)

Posts: 319

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By online, do you mean a request came through a patient portal or some other secure system that authenticates the patient or did they just send an email to your practice or some other means like that? I would recommend having a hard copy form that the patient signs and then file that form in their electronic chart. If you want to allow patients to request their medical records online, I would create an electronic form that the patient completes on your patient portal (assuming you have one). You really need to ensure the patient's identity has been confirmed before releasing their records. Our practice uses a hard copy form that the patient completes and signs and then returns to us. They have the option of requesting their record in paper or electronic format as well as delivery options. I might be able to send you an example if you are interested but would need to clear it through our practice administrator. I'm partial to the form because I developed it 🙂 .

Posted : May 27, 2016 2:22 am

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