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Order signed but In Process

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Last Post by Scott Forest 8 years ago

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jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

What would cause an order to have a status of "In Process" even after the order is signed? We are having this occur with one of our Providers. He is the only one of our providers who uses a scribe and also the only provider with his own custom "Orders list". So I am thinking it could be related to one of those two factors.

It is not a huge deal for us if they remain in that status as we have a separate system that we use for billing but I am curious as to what would cause that.

Posted : June 1, 2016 9:05 am

JSheth

(@jsheth)

Posts: 90

Estimable Member

Check Dispostion when Signed under Order categories in Administration. If it is "in process" , it will require manually change to "complete".

Posted : June 2, 2016 3:25 am

jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

It is set to complete.

Posted : June 2, 2016 3:38 am

Adam Daniel

(@adaniel)

Posts: 524

Prominent Member

If your using orchard I know our issue is a doctor entering a order on EMR side and for whatever reason it's modified manually by the lab staff which changes the internal number of the order causing a disconnect and when the result is signed the order doesn't compete.

Posted : June 2, 2016 6:27 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

here is the post you are looking for

https://centricityusers.com/forum/cps-admin-tools-1/

this will solve your problem, it did mine.

Posted : June 2, 2016 10:40 am

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