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Hello,
We would love to talk to anyone out there who uses orders in the EMR, along with the Order Auto Completion (by document type).
We use our EMR (9.2 Oracle) as a RIS for PACS images - as in all orders for PACS imaging are put into the EMR then images/reports automagically come into the EMR.
We have several orders entered at one time, assigned to one provider, and when he goes to sign off on an encounter that has been configured to have a popup for order completion, every single order is bolded and checked (not just the one specific to that document type).
Is this the way it's "supposed" to work? How are other practices handling these order completion popups. Any feedback would be greatly appreaciated. Thanks. Lisa
Posted : April 18, 2013 2:29 am
We are expiriencing the same issue with Centricity 9.5. However it is only affecting a 2 of our 11 providers. We are troubleshooting the issue so unfortunately have not much to offer except our shared frustration. It is clearly not suppose to occur.
We are also interested in any thoughts from other users.
Posted : May 20, 2013 6:02 am
Update: We have discovered that this is not just isolated to a couple of our providers. This is an issue with the Select Orders to Complete feature that opens when a document type that has been selected for completion is signed Or any document that you choose the complete order box. It seems that this feature attempts to match the document with an open "test" order and pre-checks the boxes and bolds in what it matched on. Unfortunately when there are multiple test orders in process for the same date, LOC and provider this matching fails as it has matched all orders with that criteria matched. This is why when a Mammogram report is received on 5/16/2013, it will try to match an open test order for HbgA1c order on the same date, LOC and provider. Obviously not what we want.
We have a call into VOW to get some help and are awaiting their return call. In the meantime, if there is anyone out there that has expirienced this issue and has a fix, please share. It would be great if there is a setting to turn off the matching feature but still allow the Select Orders to Complete window to open.
Thanks.
Posted : May 21, 2013 12:14 am
The same thing is happening here. It's only been reported by two providers, so I can't say if everyone is seeing it, but it's driving them a little crazy. It's basically what you described: when they click Sign and the "Select Orders to Complete" window pops open, everything that was ordered for that patient by that provider is already checked.
I do have an open SR with GE on this topic (1-330155731 ), but I don't yet have any kind of resolution.
Posted : May 21, 2013 11:16 pm
Jennifer Gardner said:
The same thing is happening here. It's only been reported by two providers, so I can't say if everyone is seeing it, but it's driving them a little crazy. It's basically what you described: when they click Sign and the "Select Orders to Complete" window pops open, everything that was ordered for that patient by that provider is already checked.
I do have an open SR with GE on this topic (1-330155731 ), but I don't yet have any kind of resolution.
Found a section in the document "What's new in Centricity Practice Solution 9.0" (Rev 3 dated Dec 2010, page 72) that explains the features of the "Orders completion assistant". If you list the document to complete, you get the box. It also tries to match the order number OR potential matches based on location of car, order date (on or after) and ordering provider. VOW is telling us that there is no way to turn the auto matching feature off. The users have to pay attention and deselect those items that are NOT applicable. Really sucks!
Posted : May 21, 2013 11:59 pm
Did this ever get resolved? It is plaguing us as well. If you turn off the assistant, everyone forgets to complete orders and if you leave it on, too many orders that are not actually complete get accidentally completed.
Posted : September 24, 2019 2:50 am
