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Topic starter
Hello, we are GE Centricity EMR 9.5. We implemented the
Patient Portal this fall and it did not take off very well. I've been assigned
to re-implement the Patient Portal. I am new to GE. My question for those who
have implemented the Patient Portal, how did you achieve physician and patient
adoption? What is the workflow process in the clinics from registration
creating the pin for patients to MA's, RN's and MD's/Providers working their
desktop? Any information you can give me will be greatly appreciated.
Kimberly Smith, RN
EMR Nurse Coordinator
Little Company of Mary
Posted : February 6, 2014 2:01 am
Topic starter
Is anyone using the patient portal? It's required for meaningful use.
Posted : February 19, 2014 5:35 am
I am on EMR 9.5, and did not even know that there was a Portal available.
So, not sure what that means. Perhaps indicative of GE not pushing whatever product you have.
Posted : February 19, 2014 10:05 pm
Topic starter
It's through Kryptic which I believe is a sub-company of GE.
Posted : February 19, 2014 11:07 pm
We have been using the Kryptic Portal for years. Our adopted process is as follows.
No open enrollment. Patient must have a pin number provided from us in person in order to register.
Our frontdesk and nurses assist in enrolling patients in the office.
We let patients know that all normal results are going to be sent by Secure Messaging and its highly recommended that they sign up.
Our frontdesk asks every patient to sign up.
PINS are generated by frontdesk, nurses, and some of the MD's.
Let me know if I can answer any other questions.
Cecil Dickey
Prime Care Medical Center
Posted : March 4, 2014 12:20 am
Topic starter
Thank you so much! This is very helpful!
Posted : March 4, 2014 12:26 am
