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Topic starter
We are currently reevaluating our process for resolving and replying to patient portal help tickets. Currently, it is our data team that is handling the tickets on a rotating basis but the workload is becoming overwhelming as our population continues to grow.
I'm hoping to see how others are currently managing this process and if anyone has any suggestions that could help alleviate workload.
Posted : November 12, 2019 5:36 am
We use our Application Specialists to respond to patient portal issues.
Posted : November 12, 2019 6:12 am
Topic starter
So you only have one person addressing all of the patient verification/ password reset/ and various other issues every day? Do they use any sort of automation tools for patient verification or password resets?
Posted : November 12, 2019 6:26 am
We have four who handle the issues and so far it works for us. No, no automation tools.
Posted : November 12, 2019 6:34 am
