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Printing errors - Internal TER font error

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Last Post by SLHV 9 years ago

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relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

Provider is receiving these errors when trying to print. Anyone have any ideas on what is causing this? We are on EMR 9.8.11 and it is a local install

Internal TER font error detected in file Ter_fmt.c at line 1888
(numerous of these come up and you have to keep clicking ok through all of them and then start getting these other errors)

Error Initializing the printer- OpenCurPrinter

Unable to start the Print Job - TerPoint

Posted : March 1, 2016 10:20 am

cecild

(@cecild)

Posts: 314

Reputable Member

If this is a new printer I would try a universal driver or different one

Posted : March 1, 2016 10:44 am

caswelljm

(@caswelljm)

Posts: 80

Trusted Member

We had a similar error years ago. It was corrected by updating/changing the printer driver.

-James

Posted : March 1, 2016 11:09 am

SLHV

(@slhv)

Posts: 478

Honorable Member

From http://discussions.citrix.com/topic/102045-internal-ter-font-error-detected-in-file-ter-fmtc-at-line-1887/:

I know this is ancient, but just in case it can help someone: check the "Print Processor" in your printer setup. For best results, use "WinPrint" and "RAW." Make the change on your print server and re-map the printer on the endpoints. You *might* need to recreate any Citrix user profiles that might have used the printer before the changes to the Print Processor. That has helped us.

Posted : March 2, 2016 6:58 am

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