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Last Post by dcarpenter 8 years ago

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jcjst21

(@jcjst21)

Posts: 18

Eminent Member

Topic starter

Hello,

We currently use a custom form with an encounter to do one of our medication orders.

A current issue that is happening is that after the user signs off on a document, they realize they made a mistake with the order or need to make a change.

They are unable to as the form as been signed off on, and have to go back in and do the entire order again.

Are there any suggestions to make changes to a document like this or is there a way to restart an encounter and pull prior information in?

Any help would be appreciated.

Thanks,

Jessica

Posted : March 21, 2017 2:06 am

dcarpenter

(@dcarpenter)

Posts: 323

Reputable Member

I may be misunderstanding, but here is the info on signed documents:

Once a document is signed, it is permanent. You can append, which is like taping a new note to the bottom of the signed one, or you can File in Error, which still keeps the note, but removes any changes you made. Either way, you will need to re-do the note, and anything that is not an obs term will need to be pulled in.

When we have had users making mistakes like this, it usually means our process is bad. sometimes a training session solves the issue, and other times, I have worked with our providers to change custom forms so that mistakes are harder to make.

Would you mind sharing the workflow that keeps causing problems? there may be an easy fix to prevent the mistake from happening.

Thank you,

Daniel

Posted : March 21, 2017 3:30 am

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