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Topic starter
We use a separate billing system and that system pushes insurance info to GE. Unfortunately system/user error has resulted in duplicates. So some of our patients have multiple of the same insurance in their profile. We also have insurance in patient profiles that was entered incorrectly but because these were not caught right away they are "referenced by other records in the system and cannot be removed".
Does anyone know of a way that we can get these duplicates and mistakes out of our system???
Help please!! Our front staff is very frustrated because when we create our billing visits in the other system it updates the insurance in GE. And when there are multiples of the same insurance it checks all of those boxes as active. So staff has to go in and manually uncheck these. Very time consuming!
Posted : April 13, 2016 8:35 am
We are using GPMS and when an insurance is removed, it isn't in the HL7 message. This has been an issue for years and I *thought* it had been fixed but don't hold me to that.
So, at least in our case, it is on the billing system side, not the EMR.
Jill
Posted : April 13, 2016 8:59 am
Are you referring to the insurance information in the patient profile? If so, I maybe able to assist you using some scripting in the database to inactive the duplicates.
Posted : April 13, 2016 9:57 am
Topic starter
That is what I am referring to. Would we be able to remove them completely? We don't want them to stay in the profile as inactive because of the way our billing system is mapped to push the info to GE.
Posted : April 13, 2016 10:28 am
