Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

SMPP

General Discussion

Last Post by cecild 8 years ago

3 Posts

3 Users

0 Reactions

71 Views

RSS

[email protected]

(@dcambiousnellc-com)

Posts: 18

Eminent Member

Topic starter

What would be the best workflow for moving messages received in the patient portal to the correct mailbox or desktop. We have set up general email addresses for staff, referrals, billing, medrec etc but patients or referring providers will send a message to the incorrect email address. For instance today we received a referral in our staff email folder. I forwarded it to the referral email and that was fine.

We also got a request for an appointment that was a bit complicated. In this case I wanted to send it to the user that best understood the patient request. I tried sending a flag but that didn't attach the flag to the message. Would the best way be to save the message to the patient chart and then route it to the appropriate user?

Is there a better way to get a message from the messaging module to a users desktop?

Thanks,

Dorella

[email protected]

Posted : April 25, 2017 6:59 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Which secure messaging and patient portal products are you using? It seems each has varying levels of integration with Centricity.

Posted : April 25, 2017 7:32 am

cecild

(@cecild)

Posts: 314

Reputable Member

In the instance that we want to ensure a specific user gets the message, we normally save to chart and then route it to the user that needs to address it.

One problem with forwarding a message is when it is replied to it comes back to the forwarder instead of the original sender. We try not to forward if possible.

One of the challenges we had and still do somewhat is notification that there is a message waiting. We have it setup now that if a message comes to a particular user or a group. The users get notified within outlook that they need to check their box.

Posted : April 25, 2017 8:00 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
1 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0