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Last Post by cecild 8 years ago

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[email protected]

(@dcambiousnellc-com)

Posts: 18

Eminent Member

Topic starter

What would be the best workflow for moving messages received in the patient portal to the correct mailbox or desktop. We have set up general email addresses for staff, referrals, billing, medrec etc but patients or referring providers will send a message to the incorrect email address. For instance today we received a referral in our staff email folder. I forwarded it to the referral email and that was fine.

We also got a request for an appointment that was a bit complicated. In this case I wanted to send it to the user that best understood the patient request. I tried sending a flag but that didn't attach the flag to the message. Would the best way be to save the message to the patient chart and then route it to the appropriate user?

Is there a better way to get a message from the messaging module to a users desktop?

Thanks,

Dorella

[email protected]

Posted : April 25, 2017 6:59 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Which secure messaging and patient portal products are you using? It seems each has varying levels of integration with Centricity.

Posted : April 25, 2017 7:32 am

cecild

(@cecild)

Posts: 314

Reputable Member

In the instance that we want to ensure a specific user gets the message, we normally save to chart and then route it to the user that needs to address it.

One problem with forwarding a message is when it is replied to it comes back to the forwarder instead of the original sender. We try not to forward if possible.

One of the challenges we had and still do somewhat is notification that there is a message waiting. We have it setup now that if a message comes to a particular user or a group. The users get notified within outlook that they need to check their box.

Posted : April 25, 2017 8:00 am

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