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Secure Messaging & Referral Processing

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Last Post by cliffstark 7 years ago

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mfornkahl

(@mfornkahl)

Posts: 132

Estimable Member

Topic starter

Does anyone know of a way to make referral processing quicker with secure messaging? Currently the referral specialist logs into secure messaging, begins a new referral message, and chooses the chart documents he/she wants to submit. The problem is that we have to send the patient's demographic sheet and copy of insurance cards which we have to fax separately because I cannot find a way to submit this without printing and saving the documents to PDF. I find the entire referral processing workflow system has become more time consuming meaning less referrals are being processed due to the secure messaging and TOC requirements with Meaningful Use. Also, the secure messaging system is extremely slow at sending chart information and it will time out after a certain amount of time meaning we have to send multiple messages for the same patient before the referral process is complete. If anyone knows of a more user friendly secure messaging product (we currently use SureScripts) or have any ideas on how to make the process quicker I would greatly appreciate it. Thank you

Posted : July 11, 2017 4:48 am

acantu

(@acantu)

Posts: 722

Prominent Member

Hi Meagan,
you might want you check out my Referral Dashboard program, which can help you manage your Referrals a lot better. If you have any questions, please feel free to contact me via email at [email protected].

Link: https://www.medcode365.com/index.php?route=information/information&information_id=7

Posted : July 11, 2017 4:53 am

pdangelo

(@pdangelo)

Posts: 140

Estimable Member

We created a referral letter that pulls in all of the demographic info and insurance. When we are doing a referral and selecting the documents to send, we also select the letter, which we have set to send via biscom fax. However, you could use the letter, save it as a document in the patient chart and then just select that right along with whatever other documents you are sending electronically. If you want, I can send you the body of the letter that we use for referrals. Just email me - [email protected]

Posted : July 11, 2017 5:36 am

cliffstark

(@cliffstark)

Posts: 194

Reputable Member

I would agree with Arnold, check out the referral dashboard product he has developed. It is a true blessing when it comes to referrals.

Posted : July 27, 2017 9:33 am

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