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We are currently using Secure Messaging through Sure Scripts and are noting that a large majority of the providers we are looking for when sending the TOC document are not listed in the Sure Scripts Directory. This is causing our offices to call the office in question and ask for their address and manually type it into the TOC message. This is very time consuming and is causing a lot of frustration for our offices....leading to staff not wanting to complete this workflow. Checking to see if anyone has a good working workflow or alternative option for finding Direct Addresses. Any help would be greatly appreciated!
Thank you
Sirna
Posted : October 24, 2016 1:11 am
I am intrested in what others are doing as well. We also contacted our local Medical Society and I got their list and entered those into our service providers. Unfortunately that does not take into account the out of town providers that we refer to
Posted : October 24, 2016 1:29 am
I'm interested as well what everyone is doing.
Also, and correct me if I'm wrong, you can send a ToC using a non-direct email address. The provider will be directed to the portal where they can login to get message. HOWEVER, it will only count for MU if address is a direct (ie. the Direct Email box is selected).
Posted : October 24, 2016 6:08 am
