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SureScripts Portal Messages going to Junk/Spam - DNS Tech

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Last Post by petemarkey 6 years ago

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petemarkey

(@petemarkey)

Posts: 373

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Topic starter

Little over my head in DNS/Email land.

Our domain is owned at GoDaddy.com

We host our portal locally (which is awful) at secure.ourdomain.com using an A record or whatever in our DNS settings that points to our fixed IP from comcast. Our email is a simple email account/accounts at GoDaddy. [email protected]

To complicate things our website is now being hosted at AWS (our nameservers are at AWS), but I can still manage the DNS settings.

I am testing messages to hotmail (outlook.com) and gmail and they are going to junk mail.

I understand the most prominent solution is to add a reverse lookup/PTR record to our domain DNS settings.

My questions are:
is that the best/only action?
what would the reverse lookup/PTR record look like?
would it be local static ip address = ourdomain.com
or local static ip address = secure.ourdomain.com

or something else?

I tried using SMTP settings in IIS to setup a relay so the email would go out via godaddy smtp server, but the surescripts app ignores that setting in IIS it looks like, because even if i enter bogus info the email goes out.

Thanks.

Posted : October 18, 2018 12:55 pm

petemarkey

(@petemarkey)

Posts: 373

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Topic starter

This is the only info provided in the SureScripts guide.

Configure to Avoid Spam Filters
Sending secure message notifications directly from your Secure Messaging server could result in email notifications being caught in spam filters. To avoid this, do one of the following.
Route Outbound Notification Emails Through an Email Server
Configure an SMTP relay on your email server to accept email from the Secure Messaging combined or application server.
Configure Reverse DNS
Contact your hosting facility or ISP, and request that they configure your IP address for reverse DNS. If you manage your own range of IP addresses, configure reverse DNS on your DNS server.

Posted : October 18, 2018 1:00 pm

petemarkey

(@petemarkey)

Posts: 373

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Topic starter

I thought by utilizing the SMTP settings in IIS to go through the authenticated GoDaddy SMTP server that would be what that meant for the first step, but the portal seems to ignore that.

Posted : October 18, 2018 1:08 pm

petemarkey

(@petemarkey)

Posts: 373

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Topic starter

Edit it again: that was a random one that missed the spam filter for outlook.
Edit: Correction now it is not going into spam for outloook.com, but still is for gmail.com users.
BIZZAROWORLD......

I added a from address in the IIS SMTP settings (it still has a bogus SMTP server settings because i was testing)

Now email is not going to junk to outlook.com or gmail.com email addresses

So what is the the "From setting" in in the Portal Community Configuration settings for????

ridiculous undocumented hacky software.

Posted : October 18, 2018 1:44 pm

SLHV

(@slhv)

Posts: 478

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I'm not an email expert, but I've dealt with similar issues before.

rDNS is likely not your only problem. It's one of a few things that anti-spam filters often check.

It's a good idea to have rDNS records. Whoever granted your public IP allocation (usually your ISP) typically has to configure it on their side.

Have you checked your SPF records ( http://www.openspf.org)? If your SPF record has a hard fail configured for unauthorized sources, then many spam filters will flag mail from those unauthorized sources as spam.

Perhaps your domain is set up for DMARC ( https://dmarc.org/overview/), which is sort-of an SPF version 2 (or 3). Again, if your source IP is not authorized, then many recipients systems will flag your email as spam.

You may want to check if your source IP or subnet is on a blacklist. There's quite a few tools out there. One that I use is https://mxtoolbox.com/SuperTool.aspx typically for a quick check.

-dp

Posted : October 19, 2018 1:59 am

petemarkey

(@petemarkey)

Posts: 373

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Topic starter

thanks, I'll check out everything you said. support actually sent me what looks to be a pretty comprehensive trouble shooting guide on this as well. probably work on it some this w/e.

Posted : October 19, 2018 2:18 pm

mdiventi

(@mdiventi)

Posts: 54

Trusted Member

We are having the same problems over here. We are completely blocked by Comcast and getting dumped in Spam by Gmail. Both of those are new as of 10/2018. We have always had issues with outlook.com, hotmail.com, etc.

We had this same issue with Comcast in 2010, and at that time our (old) ISP set up a reverse DNS. It fixed the problem right away.

I had our new ISP, Verizon, do the same, and it is still not working.

I will review the solutions listed above. The spam, while annoying, is manageable, but being completely blocked is driving me crazy.

Did something happen in October to cause this issue for many of us??

Thanks as always,

Michelle

Posted : December 5, 2018 8:41 am

mdiventi

(@mdiventi)

Posts: 54

Trusted Member

I should mention our domain is also hosted by GoDaddy.com..

Posted : December 5, 2018 8:44 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

Michelle,
I forwarded you a document support sent me to assist troubleshooting. I really haven't looked at this/pursued it further, the document might help, but sounds like you may be beyond what it contains. but it was more than what the surescripts document provides.

All of this is just a huge hassle that is a result of deciding on using a non hosted platform where you have to host a web site on site... lol. well not many were around when we "decided".

Posted : December 5, 2018 10:57 am

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