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Surescripts Patient Portal

General Discussion

Last Post by lkeith 8 years ago

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jfernandes

(@jfernandes)

Posts: 80

Estimable Member

Topic starter

Good Afternoon,

I would know for those of you that are using the Surescripts Portal with Centricity - How are you validating patients identity over the phone? or Do you have the patients wait until they are there for a visit?

Thanks,
Judy

Posted : February 8, 2017 6:38 am

tcross

(@tcross)

Posts: 165

Estimable Member

I would like to know as well

Posted : February 9, 2017 5:56 am

JillSnider

(@jillsnider)

Posts: 110

Estimable Member

We have them come into the office. We provide them a (printed out) temp password. So then they lose it on the way home. 🙂
They call the portal help number or the office they visited. We regenerate a temp password and will send it ONLY to the email in their account.
If they want to change their email address, they have to come in.

GE portal is SO email address centric.

We moved from another portal (Orion) to GE recently. We sent out notices to the Orion patietns informating them of the chane and letting them know they could go online to register for the new GE portal.
From there, they made a request and this was sent to the office where they would validate the email address (had to be the one on file) and send them a temp password to the GE portal.

Posted : February 10, 2017 4:36 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

JillSnider - just wondering why you moved from the Orion portal to Centricity Patient Portal?

Thanks,

Linda

Posted : February 10, 2017 11:20 am

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