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Wondering if anyone can share how they track productivity related to Task Management? We have had our TM queues set for some time now and the business office staff do like its functionality, however, from a managment perspective we've not found in Reports or within TM itself a way to track staff volume/productivity.
Any help someone can offer will be greatly appreciated!
Susan
Posted : October 17, 2014 4:07 am
If you go to Admin>Reports>Administrative>Productivity and Management reports you will find the Task management reports.
Thanks
laura
Posted : October 17, 2014 4:16 am
You may need to "Assign" the tasks before they show up on the productivity reports.
Posted : October 20, 2014 5:27 am
