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Ticketing System

General Discussion

Last Post by Sam 7 years ago

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aroberts

(@aroberts)

Posts: 176

Reputable Member

Topic starter

Hello,

What do other practices use for an internal ticketing system for your IT support. We aren't needing something as robust as a zen desk but would like something that would allow assignments to different IT/EHR support staff with some metric/reporting capabilities.

Thank you in advance.... spreadsheets are getting old!

Amy Roberts

Raleigh Neurology Associates

Posted : October 3, 2017 6:15 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

Hi Amy,

This is what we use, let me know if you have any questions about it.
https://bestpractical.com/request-tracker/

Posted : October 3, 2017 6:23 am

ErnieT

(@erniet)

Posts: 479

Honorable Member

Currently using a onsite spiceworks install and it works okay. Looking at changing over to a different one in the furture so would be interested on this also

Posted : October 3, 2017 6:23 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Spiceworks is really good for free.. has it's downsides.. the 'scanner' is a little intrusive.

Posted : October 3, 2017 6:25 am

ammaskey

(@ammaskey)

Posts: 32

Trusted Member

We are using SysAid.

Posted : October 3, 2017 6:33 am

virtualHITman

(@virtualhitman)

Posts: 319

Reputable Member

Spiceworks is pretty good if you are looking for something that doesn't cost anything. Our IT team meets on a weekly basis and we review a ticketing report each week to make sure things are being addressed in a timely manner. You can disable the network scanning feature if you don't want it trying to identify all the devices on your network.

Posted : October 3, 2017 6:40 am

burnsh

(@burnsh)

Posts: 155

Estimable Member

We use ConnectWise. It works for us.

Posted : October 3, 2017 7:21 am

jkratzer

(@jkratzer)

Posts: 138

Estimable Member

We are using SharePoint with the Help Desk Template. I have customized it some for us, but works fine out the box.

Posted : October 3, 2017 7:33 am

mwilliams

(@mwilliams)

Posts: 3

New Member

We are currently using Sysaid. We are in the progress of setting up departments to allow for multiple inbound email addresses.

Manny

Posted : October 5, 2017 8:13 am

bhoover

(@bhoover)

Posts: 360

Honorable Member

We use autotask. We use it primarily for ticketing and invoices. It has many more features for handling some HR type tasks too.

Posted : October 6, 2017 3:09 am

rwilliams

(@rwilliams)

Posts: 454

Honorable Member

We also use Spiceworks. It does the job and the price is right.

Posted : October 6, 2017 5:48 am

Sam

(@sam)

Posts: 371

Honorable Member

Another vote for Spiceworks. I've been using it since 2011 ticket system is primary reason, but their Network Monitor (separate program) is great, too.

Posted : October 6, 2017 7:04 am

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