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Topic starter
Hello,
What do other practices use for an internal ticketing system for your IT support. We aren't needing something as robust as a zen desk but would like something that would allow assignments to different IT/EHR support staff with some metric/reporting capabilities.
Thank you in advance.... spreadsheets are getting old!
Amy Roberts
Raleigh Neurology Associates
Posted : October 3, 2017 6:15 am
Hi Amy,
This is what we use, let me know if you have any questions about it.
https://bestpractical.com/request-tracker/
Posted : October 3, 2017 6:23 am
Currently using a onsite spiceworks install and it works okay. Looking at changing over to a different one in the furture so would be interested on this also
Posted : October 3, 2017 6:23 am
Spiceworks is really good for free.. has it's downsides.. the 'scanner' is a little intrusive.
Posted : October 3, 2017 6:25 am
We are using SysAid.
Posted : October 3, 2017 6:33 am
Spiceworks is pretty good if you are looking for something that doesn't cost anything. Our IT team meets on a weekly basis and we review a ticketing report each week to make sure things are being addressed in a timely manner. You can disable the network scanning feature if you don't want it trying to identify all the devices on your network.
Posted : October 3, 2017 6:40 am
We use ConnectWise. It works for us.
Posted : October 3, 2017 7:21 am
We are using SharePoint with the Help Desk Template. I have customized it some for us, but works fine out the box.
Posted : October 3, 2017 7:33 am
We are currently using Sysaid. We are in the progress of setting up departments to allow for multiple inbound email addresses.
Manny
Posted : October 5, 2017 8:13 am
We use autotask. We use it primarily for ticketing and invoices. It has many more features for handling some HR type tasks too.
Posted : October 6, 2017 3:09 am
We also use Spiceworks. It does the job and the price is right.
Posted : October 6, 2017 5:48 am
Another vote for Spiceworks. I've been using it since 2011 ticket system is primary reason, but their Network Monitor (separate program) is great, too.
Posted : October 6, 2017 7:04 am
