Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Unable to preview report. Please contact system administrator

General Discussion

Last Post by SLHV 10 years ago

5 Posts

3 Users

0 Reactions

71 Views

RSS

Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

CPS 12
As of last week we are unable to preview/print any reports from the reports module (report mode).
When we try to preview or print a report, a box pops up saying: Unable to preview report. Please contact system administrator. Every user is seeing this pop up. We are unsure of how to fix this.
Any suggestions?

Thank You.

Posted : February 16, 2015 6:34 am

Ty

(@thaulk)

Posts: 131

Estimable Member

I am not a reports expert but I am wondering if it is as simple as your security settings. I know we have to reset our priveleges somtimes after a service pack or update.

Posted : February 16, 2015 7:06 am

Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

I have checked security settings in CPS Administration and all reporting priviliges are checked.

Posted : February 16, 2015 7:50 am

Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

Does anyone know where I can check to see if the data source for the reports module is correct or if the report module is communicating with the report server?
(Just a stab in the dark).

Posted : February 16, 2015 8:23 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Is this a terminal server or fat client environment? If term server, do you have more than one terminal server?

I haven't found a way to configure the report module with a data source or directly check communication. I know that some reports that don't have reasonable limits in the query can take a long time to complete.

There is not an independent report viewer executable in task manager when I view a report, so no application is being called to display it.

You could use a packet capture tool (like Wireshark) to see if there is communication between the client and the server.

Posted : February 16, 2015 11:42 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0