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Unable to preview report. Please contact system administrator

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Last Post by SLHV 10 years ago

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Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

CPS 12
As of last week we are unable to preview/print any reports from the reports module (report mode).
When we try to preview or print a report, a box pops up saying: Unable to preview report. Please contact system administrator. Every user is seeing this pop up. We are unsure of how to fix this.
Any suggestions?

Thank You.

Posted : February 16, 2015 6:34 am

Ty

(@thaulk)

Posts: 131

Estimable Member

I am not a reports expert but I am wondering if it is as simple as your security settings. I know we have to reset our priveleges somtimes after a service pack or update.

Posted : February 16, 2015 7:06 am

Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

I have checked security settings in CPS Administration and all reporting priviliges are checked.

Posted : February 16, 2015 7:50 am

Crow

(@dustincrowell)

Posts: 104

Estimable Member

Topic starter

Does anyone know where I can check to see if the data source for the reports module is correct or if the report module is communicating with the report server?
(Just a stab in the dark).

Posted : February 16, 2015 8:23 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Is this a terminal server or fat client environment? If term server, do you have more than one terminal server?

I haven't found a way to configure the report module with a data source or directly check communication. I know that some reports that don't have reasonable limits in the query can take a long time to complete.

There is not an independent report viewer executable in task manager when I view a report, so no application is being called to display it.

You could use a packet capture tool (like Wireshark) to see if there is communication between the client and the server.

Posted : February 16, 2015 11:42 am

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