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Topic starter
We are in the process of testing this function in EMR 9.5 oracle but have been unsuccessful. GE said it can be done but they do not support it. They also said they are aware of customers who have successfully completed the setup. Can anyone shed some light on this topic?
Posted : April 1, 2013 4:06 am
lisaturchi said:
We are in the process of testing this function in EMR 9.5 oracle but have been unsuccessful. GE said it can be done but they do not support it. They also said they are aware of customers who have successfully completed the setup. Can anyone shed some light on this topic?
Are you trying to use GPO to do it? I get the same answers from GE. It is not supported but supposedly possible. It would be nice to have a .msi to deploy someday. You can certainly do it yourself but it can be complicated as I have seen some poorly produced .msi files in the past which appear to "install" the app every time you run it. I would hate to deploy to all my workstations on;y to find I made a mistake in the construction of the file. Sure, you can test, but the true test comes on teh night of the upgrade and after 8-12 hours of server number crunching you are usually ready for some sleep. My troubleshooting skills decrease in direct proportion to the deprivation of sleep
Mike Zavolas
Tallahassee Neurological Clinic
Mike Zavolas
Tallahassee Neurological Clinic
Posted : April 4, 2013 7:24 am
Topic starter
We are deploying thru SCCM the problem is that we created the transformation file and it appears to install but then it generates an error "EMR fatal error..." have you experienced this before?
Posted : April 4, 2013 11:32 pm
We are deploying thru SCCM the problem is that we created the transformation file and it appears to install but then it generates an error "EMR fatal error…" have you experienced this before?
Sorry I did not see your reply until now. It has been a while since I worked with the Oracle version of EMR but I thought that specific error had something to do with tnsnames.ora. We have been on CPS for about 4 years now so my memory is pretty cloudy about the Oracle part. I am curious on how your automated deployment is going. That would help us out as well but I dould hope to not have to make an investment in another MS product. I thought SMS technology was pretty much built in to Windows at this point but I see they renames it to SCCM.
Were you able to get the deployment automation to work?
Mike
Posted : June 11, 2013 2:37 am
Topic starter
We are re-visiting this, has anyone successfully completed a silent install? GE stated that customers have compelted this but they do not support it so they could not help us.
Posted : April 22, 2014 1:16 am
lisaturchi said:
We are re-visiting this, has anyone successfully completed a silent install? GE stated that customers have compelted this but they do not support it so they could not help us.
We (GE Customers) should band together and try to hold GE's feet to the fire on this. Their excuse is usually that we should go with Citrix but that would cost thousands and we would lose functionality and still end up with a hybrid thick/thin environment. My response has always been: "What if you have 100 Citrix servers you need to update? Would not a .MSI deployment be the preferred methodology there?" I never get an answer to that question.
I used to support a Citrix environment and had to do this by hand back in 2001 with the Millbrook product. 13 years later and we are still using manual deployment methods. There is somethig to be said about .MSI deployment in a Citrix/Terminal Service environment. It is the smart way to go!
Mike Zavolas
Tallahassee Neurological Clinic
Posted : April 22, 2014 3:23 am
Topic starter
We have actually made great progress we just cant get it to go through the upgrade without manual intervention. I will keep you updated on our progress.
Yes, we should join together. We have many issues going through Citrix, i.e. printing issues, Dragon Issues, etc... All of our physician's have local installs.
Posted : April 22, 2014 4:26 am
lisaturchi said:
We have actually made great progress we just cant get it to go through the upgrade without manual intervention. I will keep you updated on our progress.
Yes, we should join together. We have many issues going through Citrix, i.e. printing issues, Dragon Issues, etc... All of our physician's have local installs.
I was told once that "I could make a .msi myself" (Gee, thanks GE). The problem is that to configure something like that it not real easy, and the ability to test it is the hard part. I have had bad .MSI in the past, made by another company and I would not want to saddle myself and my users with such a thing. Every time the computer was restarted the app seemed to reinstall and you had to hit cancel 8 times to get it to go through asking for non-existent media. It was a help desk nightmare and almost nobody would actually hit cancel 8 times. I would not want such a thing to happen with a 3 am GE workstation upgrade. If we could get the same build to test and hope that the build wasn't upgraded on upgrade night then we could have it built in advance but you never know what will happen on upgrade night and if 3 am would be the earliest to start on workstation installs.
I also thought of taking a class on how to make .MSIs for deployment. All I found were classes which had lots of dev/programming as prerequisites (not me or my assistant in my staff of "two").
I also worked with a GE tech on this and he was determined to help. He got it 99 percent but I would still needed to deploy a registry hack to finish the installs. He told me how he did it but I was not able to replicate.
There is also a .MSI builder which does this for you but you ahve to start with a new build of XP to start the process and run through the steps of installing while making sure you hit every prerequisite like .NET, java, etc as part of the install. This showed the most promise but did not work consistently probably because I missed a prerequisite (again, I am not a developer and never will be) and this is more like a reverse engineering deal which is never as good as having the developers do this as part of their installation development.
I would be willing to pay someone to show me how to do this or to do it for me. It would certainly save us time and money in the clinic and this is one thing I have never made any progress on automation with. We would have less downtime during upgrades and we would be able to upgrade more often when tehy come out with service packs. We have such a small IT staff here that I am busy playing the role of software tester for GE sometimes when I could otherwise be learning how to automate deployment of the product.
So this is what I have already done over the years and I did eventually give up out of frustration. I always thought that if I pulled it off that it may only work for one version of CPS. If GE continues to refuse to do this then I guess there is no hope.
Posted : April 22, 2014 11:35 pm
Topic starter
Hi Mike-
We think we found the issue. We need to uninstall each service pack and patch in order to complete the silent install. Do you by chance have the previous service packs and patch files available? Our TA did not save them and I can only obtain service pack 4 patch 1 off the service portal. We want to list all in the uninstall and test it out.
Please let me know.
Thanks,
Lisa
Posted : April 28, 2014 1:21 am
lisaturchi said:
Hi Mike-
We think we found the issue. We need to uninstall each service pack and patch in order to complete the silent install. Do you by chance have the previous service packs and patch files available? Our TA did not save them and I can only obtain service pack 4 patch 1 off the service portal. We want to list all in the uninstall and test it out.
Please let me know.
Thanks,
Lisa
I have never been in the habit of saving them either but in our case right now, we upgraded from 10.1.3 directly to 11.1.075 so I don't have anything other than what we are running. So, if I am understanding you, next time we upgrade and it is not the ".0" version of the software I will need to get a hold of it to do future silent installs? Good to know that but a bummer it works that way, and also that you can not grab them from a GE website somewhere.
By the way, I did touch base with the person with whom I had a discussion with .msi deployment and she is going to talk to her manager about this again. Hopefully it will go somewhere this time but we should try to get a list of customers who would really want this.
Mike Zavolas
Tallahassee Neurological Clinic
Posted : April 28, 2014 2:05 am
Topic starter
Ok thanks. Yes, it seems that we will have to line item each version to uninstall and then run install as new to include any upgrades. I reached out to GE for the previous version. Hopefully they can provide them to me.
Let me know if I need to sign that list somewhere:) Maybe I should open an enhancement request, I assume there is an existing one that I can piggyback on.
Posted : April 28, 2014 2:12 am
