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Unresolved Appt List

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Last Post by angelahunsberger 9 years ago

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jessicaw

(@jessicaw)

Posts: 434

Prominent Member

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When scheduling a patient an "Unresolved Appt List" box pops up after a time is selected. This list defaults to show the oldest at the top of the list. If the list is long it does not allow us to use the scroll bars to get to the most recent on the list. We would like to train our receptionist to use this list to watch for appts that may already be scheduled for that patient. Some patients are not good about letting staff know that they already have an appt scheduled and that they just want to reschedule or add another problem to the current appt. This results in multiple appts being made for the patient on the same day or for the same reason when they only really need one appt. Is there a way to change the order of that list so newest appts show at the top? Also what is determining that these appts are unresolved? All past appts are showing on this list. Even if the patient came and checked out, canceled, or no showed. How do we "resolve" these to make the list shorter?

Or is there another way to set some kind of alert that will show if a patient already has an appt scheduled?

Posted : December 8, 2015 8:01 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

If you have an example I'd be happy to do an online meeting with you and look at it. Have you tried reaching out to GE support first?

Posted : December 14, 2015 11:32 am

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