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I am trying to set up webcams for capturing patient pictures in the registration module (fat clients) I get the error "failed to aquire picture from device". If I log in as admin, it works fine, so it's got to be a permissions issue. I discovered that whenever a picture is taken, Centricity tries to write a temp file to the root of the C: drive, called "capture.avi". Standard domain users don't have write access to c:\ so it fails. Is this normal? GE Support was no help. They kept telling me that CPS never writes to any folder except c:\temp, c:\windows\temp, and c:\Program Files\Centricity.... I know this is not correct because I can see it writing capture.avi every time. Not to mention MEL and SQL trace files which are stored in c:\.
Posted : December 12, 2012 7:08 am
Switch to a webcam system that dumps a file instead of using the centricity web cam connector. Probably will work better.
Posted : January 14, 2013 2:22 am
If I remember correctly, what I did was create an empty capture.avi file (just an empty text file with that name) in the root of C: and gave "everyone" full access to it. That took care of the issue you are talking about.
David Shower
OU Tulsa School of Community Medicine
Posted : January 15, 2013 11:41 pm
Had this recently with a bash of Windows updates. We removed kb3054476 (Microsoft Security update).
This repaired the issue.
Posted : June 15, 2015 10:48 am
