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Does anyone know if there is a training or a manual on CPS PM set up?
We have been on CPS for over a year now and I feel we could utilize so much more then we are.
Currently we are struggling with Collections and AR. Any help or recommendations would be appreciated.
Posted : January 10, 2019 2:33 am
I'll try to give you the Reader's Digest version. =)
First of all, don't underestimate the "help" feature in Centricity. Some of our best workflows came from there. Type in a key word or two, and you'll find all kinds of topics with easy to follow instructions. We've had the PM part of Centricity since 2005, and we still use it. (Search "keyboard shortcuts" to find quick ways of moving around Centricity. We have them printed for our staff.)
Next, your fee schedules and allocation sets should be set up with as much accuracy as possible. If you do this, you can calculate the amount due at checkout based on the allowed amount. (For example, someone who owes 20% of the allowed amount will be calculated to the penny.) We use the "Corr" (correspondence) tab on the visit to document why someone didn't pay ("forgot wallet"), so we have that information available if we have to follow up on the account.
You can also set up accounts with balances over a certain amount and over a certain number of days to automatically be listed as "collections" in Centricity. (Search "set up collections options" in help.) We do not use this for outside collections - just in house collections. Then, in administration, you can limit the people in the office who are allowed to schedule appointments for patients in "collections." This forces the call to be transferred to appropriate billing staff to handle the scheduling and address the account issue while the patient is on the phone as many times outgoing billing calls do not get returned.
Lastly, utilize reports to be worked by staff. Aging by guarantor, credit balance report, and outstanding insurance report are our favorites.
Posted : January 10, 2019 3:29 am
Hi! We've been on CPS since 2013. We experienced some of the same issues during the setup. There was nothing available to tell me exactly how the setup should look and how it affects different areas within CPS. We were bounced around between CPS support and EDI support and received different answers from both. We even received different answers from different CPS Implementation Specialists. What specific setup are you looking for?
I've become pretty familiar with the billing setup. I'd be happy to help out were I can. Shoot me an email at [email protected] and let me know specifically what you are having trouble with. We also utilize Encoda Back Office to fill in some of the "gaps" that we were experiencing with CPS.
We continue to struggle with the patient collections aspect. We were used to much more automation with our previous PM system. I'd be happy to share how we use the system. We are currently evaluating an option from Summit Software also.
Posted : February 11, 2019 5:31 am
