Verifying Patient's Identity

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Last Post by mjharunk 5 years ago

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malizarraga

(@malizarraga)

Posts: 32

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Hi! I hope you and your families are doing well.

TeleHealth question, how are you verifying patient identity?

Thank you!

Posted : April 7, 2020 5:26 am

mjharunk

(@mjharunk)

Posts: 191

Reputable Member

We are in Massachusetts so we went off of the MassHealth standard which all payers are mandated to adhere to. We have staff/providers validating identity using patient name, DOB, and insurance ID over the phone.

Posted : April 7, 2020 6:23 am

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