Welcome to the NEW CHUG— your ultimate destination for cutting-edge insights and discussions at the intersection of healthcare and technology.

Our platform is dedicated to exploring the dynamic landscape of healthcare technology, empowering professionals, enthusiasts, and innovators alike with the knowledge and resources to navigate the rapidly evolving field.

From telemedicine revolutionizing patient care to the transformative potential of artificial intelligence in diagnostics, we delve into a myriad of topics shaping the future of healthcare delivery. Whether you’re a seasoned healthcare IT professional, an aspiring entrepreneur in the digital health space, or simply curious about the latest innovations, our curated content, expert interviews, and thought-provoking articles provide a comprehensive exploration of healthcare technology’s most pressing issues.

Join us as we navigate the forefront of innovation, driving forward the transformation of healthcare for a healthier, more connected world.

Have questions or suggestions? Please use the contact button below.

Notifications

Clear all

Web Look up

General Discussion

Last Post by kdevin 11 years ago

4 Posts

3 Users

0 Reactions

74 Views

RSS

kdevin

(@kdevin)

Posts: 75

Estimable Member

Topic starter

Recently we have had several users unable to use the Web Lookup button in the Medications tab. They previously could use this function. We have users that can use it without any problems.

Does anyone have an idea on what we could do to trouble shoot this? Or has someone else encountered this?

Thanks in advance for any assistance.

Posted : March 12, 2014 4:35 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Are they getting an error message? Are these fat clients or a Citrix/Terminal Server environment? Is it one particular web site? The first thing that comes to mind would be firewall blocking.

Posted : March 13, 2014 12:05 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

we have had instances where specific medications were unable to be looked up. When investigating with GE it turned out that the web provider needed to update codes / data so that proper matching and look up could occur. In our experience if you try different medications they will work, and the ones with error messages will clear up within a few days.

Posted : March 13, 2014 12:42 am

kdevin

(@kdevin)

Posts: 75

Estimable Member

Topic starter

I don't believe that is a specific medication that is not available. I am able to use the weblook up for a medication and one of my staff is not. Most of our end users use Citrix for this function but it is not isolated to Citrix- one of my employees can't use it on her Fat Client in production but she is able to use it in our test environment. Our medication look up uses the Lexi-Drugs on line. When she goes to clic on the drop down for the "lookup mediation with: " on the medications tab it is empty! I know that the clinical web services are served up via the JBOSS so I believe it has something to do with that.

I will have our network folks look at the firewall issue.

Does anyone else have any ideas?

Posted : March 13, 2014 1:22 am

Share:

24 Forums
9,940 Topics
39.9 K Posts
0 Online
6,470 Members

Forum Icons: Forum contains no unread posts Forum contains unread posts

Topic Icons: Not Replied Replied Active Hot Sticky Unapproved Solved Private Closed

Powered by wpForo Powered by wpForo version 2.4.0