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can't create cases on new salesforce support site

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Last Post by petemarkey 7 years ago

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mcarlo

(@mcarlo)

Posts: 66

Trusted Member

I finally called and placed a ticket. I tried to used the site to place via EMR but noticed all the product info was wrong so requested that be fixed as well.

Posted : November 8, 2017 8:18 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

I had closed cases i was using for reference waiting for supposed fixes in the future. I was using the support site to keep track of them, so I have no list now.

Posted : November 8, 2017 8:38 am

robarmstrong

(@robarmstrong)

Posts: 6

Active Member

Hi Peter- the tools team has fixed your account and I verified that you can now see Solutions/products on the Salesforce portal when you log in.

Thank you!

Rob Armstrong

Director, Centricity Practice Solution & Centricity EMR Support

GE Healthcare Digital

Posted : November 9, 2017 6:31 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

yes I can now see 2 products, EHR and Portal. I thought we had 3 on the old site (I didn't have EMR forever even though we have owned it it since 98 and just had gotten that resolved LOL).
But doesn't matter, Important thing is i can open cases. Like opening a case to have a case that was closed without confirming first to be reopened. I would be great if i could get a list of all old cases, just the description and case number at least.

thanks.

Posted : November 9, 2017 12:19 pm

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

Rob from GE jumped in and fixed my problems, also provided a dump of my previous cases that were not carried over.

Thanks Rob.

Posted : November 13, 2017 2:35 pm

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