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has anyone had this issue and if so how did you fix it? The office copay is attaching to procedures instead of the office visit. It leaves the patients copay outstanding and shows the patient has a credit. this makes the patients balance wrong on the statement.
Thanks
Judy Smith
Posted : February 2, 2016 10:32 am
Try looking at your Allocation Set ranges in Administration then Allocation Sets. Select an allocation set, click edit and check that the range is specific to CPT codes within E&M code ranges.
Bree
Posted : February 2, 2016 11:39 am
