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I'm frustrated that there's no list of ePrescribing Error Codes available so that we can understand and remediate common(ish) ePrescribing issues without a call to The Software Provider Formerly Known as GE.
Here's my start.
It's a table that I hope you all can build upon. Just add your rows.
| Code | Code Description | Meaning | Action to Resolve |
| 700 | medDoseForm different | Duplicate meds in chart |
|
Posted : October 3, 2018 4:29 am
Great idea.
How about a Google form to submit info, and a spreadsheet to track it?
Submission Form: https://goo.gl/forms/BU6JjBTgkOezX3Dc2
Spreadsheet: https://docs.google.com/spreadsheets/d/1t7oIUmFqRKnMYp8MR6TiFhoPqySGopC_v53yCeEI6f8/edit?usp=sharing
If no one uses it, oh well. It took about 5 minutes to set up.
Posted : October 3, 2018 4:52 am
It all depends on your version- we are on CPS 12.2.2 and are seeing the below bugs- some of which are fixed in 12.3.2. Below was an email list we sent to our nurses to let them know what some of the errors they were getting meant.
- 700 MedDose Errors – this is a bug related to having the same medication listed in the med list twice. The recommendation is to choose the most recent medication to refill. This should not occur if the same med is listed with two different doses.
- 700 Address Errors – this occurs if the patient’s address is extremely long in registration. Update address if appropriate or process a paper prescription
- 700 Pubtime Different – this is a bug and will be fixed in a future release. Resend rx, if it fails the second time, then do paper
- 700 Med Directions different – this occurs when a prescription should be denied because of a dosing change, sig change or replacing with a generic medication. In this instance, you would deny the pharmacy request and build a new prescription to follow rather than attempting to change current Rx request
- 900 PVD reference invalid – typically when too many refills are attempted on a scheduled drug or multiple prescriptions are attempted on same drug
- 900 Effective Date should not be prior to written – the prescription will need to be built the same day as the earliest fill day for EPCS drugs.
- 900 Unable to handle, Please contact your Administrator – this is a problem with the pharmacy, our support team will need to remap the pharmacy Inform support to fix the pharmacy and then you can try again electronically. Time sensitive prescriptions can be done on paper.
Posted : October 3, 2018 4:55 am
Thank You!
Posted : October 3, 2018 5:47 am
Thank you for posting this! you just saved me a lot of time digging for this info, when I knew someone had posted about it. 🙂
Posted : November 16, 2018 7:36 am
