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why is email listed on the MU Checklist form?

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Last Post by petemarkey 9 years ago

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petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

As far as I know email is not a required demographic. If we don't have it is GE not going to count it as having met the measure?

THIS has caused providers to have been filling it out because it is on the checklist Form.

BUT..... THAT is the only way we know that they have registered for the kryptiq portal....

SO.... now we are not sure who is registerd and who is not from within the EMR.

arggghghhg

Posted : October 6, 2015 5:25 am

cecild

(@cecild)

Posts: 314

Reputable Member

I believe the MU Checklist is checking it for Patient Portal purposes and no other. But it is possible for a patient to have an email address and not be on the patient portal. This is the reason that we make notes in registration notes that says "Portal User" for all linked accounts. I know some clinics use the banner in different ways to indicate linked accounts. Hope this helps. There is not a clear solution for the indication of linked accounts.

Posted : October 6, 2015 5:53 am

petemarkey

(@petemarkey)

Posts: 373

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Topic starter

well if it is the patients first visit, and we using patient portal pin to give them access, the email won't be populated until they go home and sign up (if ever). so I think having it on the MU checklist is just confusing, because it means nothing.

Posted : October 6, 2015 6:02 am

Scott Forest

(@sforest)

Posts: 527

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just be careful that whomever is registering your patients don't put "none" or the like in the box just to fulfill the measure in GE because it will come back to haunt you in the end with MU. We are going through that now. I have someone going through 2300+ patients and taking "none" out.

Posted : October 6, 2015 9:59 am

cecild

(@cecild)

Posts: 314

Reputable Member

Scott, I know you didn't ask. But you could save some time if you would do a SQL script to update the ones with "None" to "".

Would probably take a matter of seconds.

Posted : October 6, 2015 10:06 am

Scott Forest

(@sforest)

Posts: 527

Honorable Member

wow... I have no idea why I didn't think of that myself... one of those "DUH" moments.

Posted : October 6, 2015 10:51 am

lkeith

(@lkeith)

Posts: 457

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I thought GE was counting PATPORTALPIN or the MU Activity item that is created when you use 'Add from chart' (for Kryptiq portal) to count portal registration. If you aren't using 'none' for the email when the patient truly doesn't have an email, what are you doing?

Linda

Posted : October 6, 2015 12:54 pm

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

too my knowlegde patportalpin drives MU or the add from chart as you stated.

I have to double check but i believe when you are trying to send a document from inside the EMR, having the email address populated lets you know that patient has registered on the portal and can be sent a document. I'll double check because we haven't fully implemented the PORTAL that under "lab results" lists every observation term ever. what? why is my PMH in lab results? is anybody using this stuff?

Posted : October 6, 2015 3:36 pm

lkeith

(@lkeith)

Posts: 457

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Acutally, there is code that you can put in your patient banner to show whether or not the patient has portal access, which includes whether or not there is an email in registration but it also looks for the obsterm 'methcontact' and what is stored there. We also included if 'Declined' is in Methcontact to put Declined in the banner. If nothing has been done at all, then it just says 'No Portal Access'.

If anyone is interested, this is what we added to our custom patient banner...

Contact By: {if (obsany("METHCONTACT")=="secure message" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Messaging" ELSE if (obsany("METHCONTACT")=="phone" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Phone" ELSE if (obsany("METHCONTACT")=="secmsg" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Messaging" ELSE if obsany("METHCONTACT")=="Declined" AND (match(PATIENT.EMAIL,"")<>0 OR match(PATIENT.EMAIL,".")<>0)then "Declined" else "No Portal Access" ENDIF ENDIF ENDIF ENDIF}

Linda

Posted : October 8, 2015 7:43 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

yes, but how do you truly know they completed the verification process and have access to their chart?

My method was going to be leave the email field blank, because as far as I know if you give someone a pin and they get "verified" there is no way to know that in the EMR, unless you leave the email field blank, and let the portal populate it. when they create an account and enter their pin, which in turn populates their email in the EHR.

Is there another way to determine they are verified in the EMR?

Posted : October 8, 2015 8:47 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Topic starter

i thought by ditching our old portal and getting the "integrated portal" would solve problems like this.

Posted : October 8, 2015 8:50 am

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