Notifications
Clear all
Topic starter
Has anyone seen data appear on CQR for the Portal View, Download, Transmit measure?
Kryptiq Patient Portal Secure Messaging Version 6.4.6.30. EMR 9.8
When Secure Messages are sent, they show up immediately inside EMR within the MUActivityLog table, but there's nothing for VDT. I suppose they could be sent to CQR in the JSON, files but haven't yet been able to follow it over to EMR and then on to CQR.
Posted : January 12, 2015 4:29 am
We successfully met this measure for 2014, but we are using Medfusion Portal. Once the message is sent, the patient actually has to view it in order for it to send back the message to CQR. There is no time limit on when the patient views this, just when it is sent. We found our numbers kept improving as more patients viewed it. We did change our workflow and have our staff asking each patient when they are seen about the portal, and then telling them Dr XX wants them to review the data sent to them. Seems to be working.
Posted : January 19, 2015 5:44 am
Topic starter
Figured out what was our issue -- the Kryptiq Portal "My Chart" configuration didn't have all the *required check-boxes checked off for display.
Thus, since all the required clinical MU sections weren't showing nothing went to the activity log.
Posted : January 20, 2015 10:13 am
jamesedward,
Have you gotten any feedback from patients once they were able to access their full chart summary? We only had a few of the boxes checked so patients could only view limited information. We were getting ready to mark all of the required check boxes you mentioned earlier and printed a test copy of the complete chart summary. That's a LOT of information. Have you had many comments or calls, good or bad regarding this?
Posted : January 28, 2015 9:03 am
Topic starter
Yes, MU requires too much, but the few comments we get about the content have related to Problem Codes and the fact that inactive and expired entries (or those which were subsequently entered as Error) still appear on the portal. It is, however, like one complaint/comment per 10,000 people.
Things can pop up like STD tests where a code was used as the default Dx for a one-time Lab Order and the wife doesn't want that listed (or kids). The doctors raise more questions than patients do but I don't know if they've changed coding behavior because of it.
I believe the hardest part is still cultural, but if you buy into the whole Medical Home, MU, sharing notes, etc. approach toward openness, it is really not an issue.
Posted : January 29, 2015 6:04 am
