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We're having what appears to be an intermittent problem with CQR. Sometimes it uploads fine, but we're getting very frequent errors. GE's engineers have told us it's an LDAP authentication problem. I have only the vaguest of ideas what that means (it relates to Active Directory, I believe). They've also told us it's not their problem and we're more or less on our own with this one. We're at a loss to understand why LDAP authentication would work some times and not others, so we're wondering if anyone else has had to struggle with this?
The errors in QIE start like this:
CustomReceiver error (consecutive errors=2): javax.script.ScriptException: sun.org.mozilla.javascript.internal.WrappedException: Wrapped com.qvera.qie.exception.NoResultsException: Error calling Web Service 'Common Event Model': java.lang.Exception: Http Status: 500 Internal Server Error
The JBOSS console errors look like this:
[EXCEPTIONID: CENEMRAPP31430156392262] An unexpected exception occured while authenticating user.
org.springframework.security.authentication.AuthenticationServiceException: An error occured during LDAP authentication.
Posted : May 6, 2015 1:37 am
Is the server that is specified in ServerSetup to handle the LDAP requests set on a reboot schedule? Just curious if it's possibly down when the job is attempting to run which isn't allowing it to authenticate the user. If it isn't it then it might be beneficial to review the security log on the server specified to see if there are failed authentication attempts and if it's even making it to that point when it tries to authenticate.
We've had issues with special characters in the password field for the account used (%, #, $, symbols like that) but I don't think that would explain the intermittent issues you are seeing so likely isn't that.
-Jon
Posted : May 6, 2015 2:40 am
As above: do you happen to run a nightly JBoss reboot? The common event model calls out to the jboss. Or does the schedule you follow mirror those errors in anyway?
Posted : May 6, 2015 10:17 am
Topic starter
We do not do a nightly reboot. We do a monthly downtime where we shut down those services first.
Posted : May 7, 2015 3:55 am
