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CPS Freezing On PRINTHANDOUT in Page Close Handler

MEL, SQL, Oracle

Last Post by Anonymous 1 second ago

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bhoover

(@bhoover)

Posts: 360

Honorable Member

Topic starter

Hello All,

We just found an interesting issue in CPS. We had a user who was having a visit freeze on her when she moved from one tab of a form to the next. In the page's page close handler there is a PRINTHANDOUT() command. Looking at the MEL trace it looked like it was getting hung up at the end of the printing process. It turns out that the user inadvertently changed her printer and the print job was failing. In short, if there isn't an affirmative response from the printer it looks like the visit will hang.

Brad

Posted : March 26, 2018 5:27 am

gibsonmi

(@gibsonmi)

Posts: 827

Prominent Member

Are you on 12.3 by chance? We have a ticket open about PRINTHANDOUT() locking the session for every attempt and we have not heard anything of substance back. I wonder if it is a related issue.

Posted : March 26, 2018 5:35 am

bhoover

(@bhoover)

Posts: 360

Honorable Member

Topic starter

No, we are still on 12.0.13. I have heard about the issue in 12.3 that you are talking about and have seen it first hand in our test system. It's one of the reasons we are waiting on upgrading.

Posted : March 26, 2018 5:40 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Michael posted that there is a 12.3 patch for the printhandout issue here.

Posted : April 12, 2018 4:25 am

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