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Data symbol text {USER.PHONE} not working

MEL, SQL, Oracle

Last Post by Anonymous 1 second ago

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amoctezuma

(@amoctezuma)

Posts: 6

Active Member

Topic starter

Hello,

Does anyone know how to get the data symbol text "{USER.PHONE}" to work. I need to create a standard letter template but we have users in several location who have an individual phone number separate from the location of care contact. I am trying to avoid creating a letter for each user if the template is standard.

CPS Help button information

description: Returns the phone number and/or telephone extension of the current user.

type: Data symbol text

syntax: USER.PHONE

arguments: None

when to evaluate: When Inserted in Note or Continuously

returns: A string containing the current user’s phone number

comment: This information comes from and can be changed in Administration. Go to System > User and Resource Management > Users > User Management to view or change data.

example: {USER.PHONE}

returns: (503)555-1000

where used: Chart: templates for letters and handouts, text components, chart notes, and quick text

Encounter Form Editor: MEL expressions

Posted : October 29, 2019 9:13 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

What version of CPS? It is working in 12.3.3 for me in a quick text.

Posted : October 29, 2019 11:45 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Is that the only MEL statement in the letter/handout not working?

Can you copy/paste the section/all of your coding?

Is it part of an IF statement that might be suppressing it?

Could another statement be over-writing it? I just experienced this yesterday with a letter I was working on - getting a CR but not a LF code, and thus not seeing my MEL output.

Posted : October 30, 2019 3:45 am

amoctezuma

(@amoctezuma)

Posts: 6

Active Member

Topic starter

I have only tested in quicktext and letters. I am only using the symbol function. This letter example is what our outreach program well woman coordinator for the site would send patients. The direct phone number would help the patient contact the coordinator whom would screen for eligibility to the program and schedule appointment if eligible.

Greetings,

Our records show that you are due for a mammogram.
Mammograms are an important way to detect breast cancer. Mammograms can show areas of cancer before they can be felt.

Breast cancer screening recommendations:

• Start mammograms between 40 and 50 years old
• Consider starting mammograms earlier if your mother or sister had breast cancer
• Have a mammogram every 1 to 2 years
• Clinical breast exams may be part of a check-up

Talk with your provider about a mammogram. If you have noticed any changes in your breasts, set up an appointment right away.

Screening mammograms are covered by health insurance without out of pocket expenses.
Low-income, uninsured women may be eligible for free breast cancer screening through the Well Woman HealthCheck Program. Call {USER.PHONE} to learn more about this program.
{USER.CURLOCATIONNAME}
{USER.FULLNAME}
{USER.PHONE}

Posted : October 30, 2019 4:31 am

amoctezuma

(@amoctezuma)

Posts: 6

Active Member

Topic starter

Hello, we upgraded to 12.3.3 in September 2019.

Posted : October 30, 2019 4:31 am

amoctezuma

(@amoctezuma)

Posts: 6

Active Member

Topic starter

for quick text, I tried the following but return a no value when the information is listed in administration. I tried each one of these individually.

{USER.PHONE}

{"USER.PHONE"}

{'{USER.PHONE}'}

{"{USER.PHONE}"}

USER.PHONE

Posted : October 30, 2019 4:37 am

Lee

(@lee-cooper)

Posts: 348

Reputable Member

*MIGHT* be a hidden character issue. Was this text copied from MS Word or an email, by chance?

Just in case, copy the text from the EMR and paste it into NOTEPAD (always use NOTEPAD for text being entered into the EMR). Select all of the text in NOTEPAD and copy it. Paste the copied text from NOTEPAD and paste it back into the EMR. This will remove hidden characters the EMR cannot process and hopefully resolve the issue.

Before making changes to things like font and font strike, test the letter to ensure it is working. If yes, then make it pretty as desired. If no, then, with the letter closed, start a MEL trace, open/view the letter, close the letter, and stop the trace. Review the trace and look for errors.

I am hopeful that the issue is related to hidden characters and your troubleshooting journey ends here for this issue.

Posted : October 30, 2019 6:25 am

amoctezuma

(@amoctezuma)

Posts: 6

Active Member

Topic starter

I tried the function data symbol without the letter message only the function and it did not work. I keep getting a "<no value>" in text view if used as a quicktext but if used in a letter it is just blank. I use notepad to copy and no success. Another user tested in the demo environment and the second phone was the only number to display (in my set up its the fax number).

I will keep trying. Thank toy so much for your help.

Posted : October 30, 2019 9:26 am

Lee

(@lee-cooper)

Posts: 348

Reputable Member

Hmmm. You are certain there is a value in the field under user set-up, right? Have you tested a different provider?

That one user can pull a value (though incorrect) and you cannot really fogs the issue. Could it be a user permissions issue? Since several have confirmed that it works in CPS 12.3.3, it might be time to consult athenahealth support to rule out any DB corruption issues.

Good Luck.

Posted : October 30, 2019 9:50 am

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