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Topic starter
Hi,
We display the INS_NAME and INS_ID in our patient banner, and noticed that for some clients with active, verified insurance that the information is not displaying. For others, it's fine.
I confirmed that our syntax is correct by putting it in a handout and testing that handout against multiple charts. I have NOT been able to cause the issue to happen intentionally on a test patient, even after replicating (to the greatest extent possible) the insurance tab data from an account that isn't working.
Has anyone seen this before? Any idea what could be causing it?
Thanks!
Tina
Posted : June 14, 2019 4:27 am
Hello,
Try starting a MEL trace before you load the chart/banner. You should see the INS_NAME and INS_ID pulled. In the trace you should see a value pulled, a blank string or possibly an error. If you get an error, maybe there is an issue elsewhere in the banner that is causing the insurance to not show. In my experience the banner is a bit more finicky than a form or handout.
Brad
Posted : June 14, 2019 7:11 am
Topic starter
Thanks! Ran the trace and got the same result - nothing there. We were able to break it and confirm with the users what was happening.
Certain users are changing insurance statuses in the billing module, which sometimes causes the database and the registration screen to be mismatched - so in the patientinsurance table, the primary insurance might be one that is actually inactive, or the only real active insurance is no longer showing up as 1st in the order column.
It doesn't exactly solve the problem, but at least now we know it's a faulty workflow and not a problem with the application.
Posted : June 14, 2019 8:25 am
