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Has anyone encountered this error before? This has happened a couple of times for different users the last couple of weeks. It usually happens with a narcotic script that we try to print. It doesn't print and then when the MA tries to print it again or delete it and add another it gives this error. Thank you!
Posted : March 2, 2020 4:41 am
I have never seen that issue. The relevant code is in the emrapiaccess-service.js file in the rxrefill form on jboss ( in EncounterForms\rsrefill\services\). It appears to be an undocumented MEL symbol, the comments just say
// Invokes MEL to discard prescription/medication changes done in the renewal form. Returns true if successful.
If false then it displays the popup in your screenshot. -3 for most newer MEL symbols is 'Service Layer exception,' which could also be just about anything. It looks like it works a little differently for Rx Renewals than normal prescriptions, I would probably try to narrow down whether its just one or the other. Then you will probably need to open a case with athena. Also it looks like that function is logging those errors in the ErrorLog table, so you may be able to get some concrete data querying that.
Hope that helps.
Posted : March 2, 2020 5:31 am
