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Orders printing/faxing problems

MEL, SQL, Oracle

Last Post by Anonymous 1 second ago

8 Posts

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relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

I have a user that is getting errors when she tries to print or fax Orders from the system from one device only. But she can print/fax from other areas in the EMR.
She can go to another device and doesn't have any problems with printing/faxing Orders. These are all local install devices. So makes me think something is wrong with the install?

The error:

An error occurred while running the report file "reforder.rpt';
Cannot retrieve the SQL query
Crystal Reports returned this error:
Page Header plus Page Footer is too large for the page.

I have tried recopying crwrpts folder back to the problematic device and it didn't help. Made sure the reforder.rpt is loaded also.

Any one have any advice on how to fix this?

Posted : May 19, 2016 10:31 am

cecild

(@cecild)

Posts: 314

Reputable Member

Does it work on that station with a different user logged into it. If so then most like need to blow out the user profile.

Posted : May 19, 2016 10:39 am

Toddb

(@toddb)

Posts: 8

Active Member

I've seen this twice before. Check which printer the user is printing to? Trying to print an order that's designed for 8.5 x 11 paper to something like a label printer would produce that type of error because there isn't enough room on the label-sized "page" for the content.

Posted : May 19, 2016 10:57 am

relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

Yes it works with a different user logged in on that same device. And we already blew out her profile and it didn't help. 🙁

Posted : May 19, 2016 11:22 am

relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

The printer that she successfully prints Documents to is the same printer we tried printing Orders to and it still didn't work. She also gets the error if she tries to use Biscom Fax.

Posted : May 19, 2016 11:24 am

cecild

(@cecild)

Posts: 314

Reputable Member

Then I would check permissions next (Network) and if that didn't work I would delete the user setting in sql for that user. Sounds to me that your workstation is fine, somehow it revolves around the user.

How about from another workstation can this user print it from there. If not, then it should be one of the above.

Posted : May 19, 2016 11:31 am

dcfriesen

(@dcfriesen)

Posts: 3

New Member

Change the users default printer to any other printer, print a document that gives the error message and then change the printer back to the desired default. This somehow clears the error and documents will then print correctly.

Posted : May 20, 2016 2:56 am

relliott

(@relliott)

Posts: 145

Estimable Member

Topic starter

Thank you for the response

Posted : May 20, 2016 11:25 am

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