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Topic starter
I am attempting to use the {USER.PHONE} MEL insert on a letter, but nothing appears when I preview the letter. Has anyone else seen this issue?
Does someone know where the PHONE information is pulling? I would assume from USER MANAGEMENT?
Dustin Jones
UAMS
Posted : January 25, 2018 7:59 am
The CPS 12 help file shows this note on USER.PHONE:
This information comes from and can be changed in Administration. Go to System > User and Resource Management > Users > User Management to view or change data.
Posted : January 25, 2018 10:15 am
Topic starter
Thank you for the quick response. But that seems to be the issue. I have already verified my USER ACCOUNT has all available phone number fields completed (screenshot_1). I verified the {USER.PHONE} MEL code is entered correctly on the letter (screenshot_2). But creating a preview of the letter from a patient's chart desktop does not pull the {USER.PHONE} MEL information (screenshot_3).
Posted : January 26, 2018 3:10 am
Have you run a trace yet to see what is happening? Also, is that a period or a dash in that last screen shot where the phone number should be?
Posted : January 26, 2018 3:31 am
Topic starter
Can't say I know how to run a trace.
That is a period, with a space between the '}' and the period.
Posted : January 26, 2018 3:36 am
MEL trace logs are stored in :C:\Users\username\AppData\Local\Centricity\Logs on the server you are actually running the CPS client on.
Keyboard shortcuts
Ctrl + Alt + M Start/stop MEL tracking - this is the one you would want.
Ctrl + Alt + S Start/stop SQL tracking
Ctrl + Alt + T Start/stop DB tracking
You would turn on tracing, load your handout, then turn off tracing. Go to the path were the trace log is and search for USER.PHONE and see if there are any errors around that area. You could post that section here if nothing jumps out at you.
Posted : January 26, 2018 4:35 am
Topic starter
Thank you so much! It looks like the USER.PHONE execution is returning a NULL value. Not sure why that may be?
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] >{PATIENT.LASTNAME}
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>Patient.LASTNAME
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Test Patient"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>end
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Test Patient"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] >{PATIENT.LABELADDRESS}
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>Patient.LABELADDRESS
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"4021 West Cypress Road\r\nNorth Little Rock, AR\t 72116"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>end
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"4021 West Cypress Road\r\nNorth Little Rock, AR\t 72116"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] >{PATIENT.LABELNAME}
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>Patient.LABELNAME
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Erx Test Patient"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>end
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Erx Test Patient"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] >{USER.PHONE}
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>User.PHONE
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>NULL
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>end
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>NULL
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] >{USER.REALNAME}
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>User.REALNAME
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Dustin Jones"
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] execute>end
01/26/2018 10:51:03.667 INFO Process Id #10256 ML Thread [MelTrace] results>"Dustin Jones"
Posted : January 26, 2018 4:55 am
I find it to be much more simple to have the user's current location they are logged in at pull the Location of Care phone and fax numbers.
EXAMPLES:
Phone: {LOC.FORMATPRIMPHONE}
Fax: {LOC.FORMATFAXPHONE}
Hope this helps!
Posted : January 26, 2018 4:58 am
Topic starter
I actually thought of doing this and was not finding these particular MEL symbols using the INSERT function. I went ahead and entered the MEL codes manually and they seem to be working. I will do this moving forward. Thank you!
Posted : January 26, 2018 5:07 am
MEL can be very picky. Suggest you try (1) deleting that whole line and start typing in again, and/or (2) delete the line use the [insert symbol] function to have the command code re-inserted.
I see problems like this, but more often related to the various versions of single double quote marks.
Posted : January 29, 2018 12:55 am
