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Email sent to patient after Patient Portal registration/verification.

Patient Self Service

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Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

Good morning!

After a patient registers for a patient portal account and then verifies their identity to the EMR, a email (not a secure message) is sent to the patients email address they registered with.

This email states "Your Secret Question has changed."

The NotificationSuite Editor on the application server has a notification that uses PasswordChangedNotification and this is what controls this message using the following html coding:

Your %%=InfoChanged%% has changed.

Why is there not a notification present in the NotificationSuite Editor for account creation and/or verification? Confused

Does anyone know where the %%=InfoChanged%% coding is pulling from?

I assume everyone has this same scenario. We are on Kryptiq version 5.4.8

Thanks!

William Luttrell

OU Physicians

Oklahoma Health Sciences Center

Oklahoma City, OK

Posted : November 8, 2012 4:25 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

Just a side note: Its very confusing for a patient/user to register for a website, then get a email that states "Your Secret Question has changed".

Especially when they never set up a "Secret Question". I am guessing this is referring to the HINT QUESTIONS they set up when they are registering. Confused

Geesh.

Posted : November 8, 2012 4:41 am

mbellis

(@mbellis)

Posts: 293

Reputable Member

If I knew how to turn off that secret question email I would. I get phone calls all day because they think they were hacked......

Posted : November 12, 2012 4:18 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Topic starter

Hi mbellis.

I have a Kryptiq ticket in right now for it to be fixed.

Its very disconcerting that there is not a notification in the notification suite for registration and/or activating.

That's the general response I get from patients as well. They think that their account was accessed by an unauthorized user.

Confused

William

Posted : November 12, 2012 4:24 am

mbellis

(@mbellis)

Posts: 293

Reputable Member

Fantastic! Let me know if I should put in a request or if they are going to put it in the next update.

Posted : November 12, 2012 4:28 am

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