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GE Patient Online Product experience?

Patient Self Service

Last Post by Anonymous 1 second ago

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wluttrell

(@wluttrell)

Posts: 5

Active Member

Topic starter

Good morning!

Our group is transitioning from the Kryptiq Patient Portal and Secure Messaging to the GE Patient Online product. We are on Centricity EMR 9.8 and use GE Centricity Business 5.1.1.

I would love to hear from anyone who is currently using the GE Patient Online product and hear their "lesson's learned" and "tips and tricks". : )

Thanks!

William "Chris" Luttrell

Posted : July 7, 2015 7:26 am

sonnenbe

(@sonnenbe)

Posts: 33

Trusted Member

Why are you changing from the Kryptiq portal to the GE POL portal?

If it is not too late, my advice would be not to make the transition. We are about the make the opposite transition from AWAY from POL to another portal. POL is a very weak product in a number of areas. We were unable to make the "smart" forms feature work in a satisfactory way and there are significant limits on our ability to configure the menus to create a good user experience for our patients.

Even if you change to POL, you will still have to use Kryptiq secure messaging because POL doesn't have secure messaging integrated. ,

Posted : July 7, 2015 7:46 am

wluttrell

(@wluttrell)

Posts: 5

Active Member

Topic starter

Hi sonnenbe!

I think we're over the hump of turning back. : )

We have used the Kryptiq Secure Messaging (and what later became the Patient Portal) for about 6 years. We are a large family practice, child specialty, and adult specialty practice with about 67 clinics that operate independently, but share a common Practice Mgmt and EMR.

We found that the Kryptiq patient portal (although it had high customization in terms of the look and feel of the website) lacked some of the common user-friendly features that are just commonplace with any modern website; such as username/email address recovery, password recovery, and menu layouts. We also have had issues with patient accounts un-linking from the EMR Record, Family Management issues, reporting, and access to some parts of the patients information in EMR. Kryptiq currently does not have any integration with GE Centricity Business as well. That being said, it is very difficult to make one product work for every EMR and practice layout; as their product is not GE specific.

GE POL's integration with GE CB allowed us to separate Administrative tasks (account creation, scheduling, medical records requests) from Clinical Tasks (medication refills, health questions, lab/test result requests). That was a plus for us.

You are correct; we will continue to use the "Kryptiq" Secure Messaging in EMR for electronic communication. That is a good thing and a bad thing in and unto itself.

Sonnenbe; how long did your practice use GE's POL? Did you utilize any 3rd party applications with GE POL like Kryptiq Automated Clinical Messaging or Instant Medical History?

Thanks!

William "Chris" Luttrell

Posted : July 7, 2015 8:17 am

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