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Issues since Upgrade to Kyrptiq SMPP ver 6.2.12.17

Patient Self Service

Last Post by Anonymous 1 second ago

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ErnieT

(@erniet)

Posts: 479

Honorable Member

Topic starter

I just recently got upgraded to version 6.2.12.17 but I now have an issue that when messages are sent, the person it is being sent to does not receive the notification email.

Has anyone else had this issue since the upgrade?

Posted : September 13, 2013 2:28 am

mbellis

(@mbellis)

Posts: 293

Reputable Member

We are having a lot of issues, but ours are mostly with the ACM side of things. I haven't had any complaints from patient's about the portal not sending the notification email. However, we only use ACM to push messages out, not manual messages (with a few slight exceptions). PINs seem to be sending fine, and record release documents seem to be fine as well.

Posted : September 18, 2013 4:28 am

ckoch779

(@ckoch779)

Posts: 2

New Member

I had the same problem. I spent over an hour on the phone with GE support (which I found odd since its a Kryptiq product that was just upgraded...by Kryptiq 3 days before) the tech was extremely nice but could not figure out my problem. When I got off the phone with him I decided to stop all of the services on the Kryptiq server and then restart them, then I tested it and the confirmation emails started working.

Another issue I had after our upgrade was that all of the delegates I had set up stopped working. Turns out that if you change a users roles in the portal, it removes the users roles in the messaging center in EMR. All the sudden none of my users were able to log in as delegates. So if you give your users the new Front Desk role in the portal, go back to the message center in EMR and make sure they still have the role that allows them to be a delegate.

Posted : October 20, 2013 4:36 pm

Sam

(@sam)

Posts: 371

Honorable Member

We didn't experience the issues reported above, but that test patient data would pre-populate our eforms when users tried to use the eforms. The fix was to upgrade to the latest (as of 10/30/13) release: 6.2.21.2

We are issue-free right now.

Posted : October 30, 2013 6:32 am

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