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Patient Email

Patient Self Service

Last Post by Anonymous 1 second ago

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Sirna

(@sirna)

Posts: 384

Honorable Member

Topic starter

How are other sites dealing with patients who either do not have email or decline to give an email address? We want to track all the patients asked, but if they do not have/want to give email, we want to still be able to track that we asked. Maybe Patient Registration Notes?

Any feedback would be greatly appreciated!

Sirna Laugh

Posted : December 4, 2013 2:39 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

One possible solution is to put in a bogus email address into the field.

There are two possible domains I can think of:

[email protected] (or .net or .org) as these were set aside for testing of the internet architecture.

[email protected] as this is a dummy domain setup by Microsoft.

You can then report on non-blank email fields. However, even though these are fictional emails, you may still want to strip them out when executing emails since the email server may try to send to these (and thus you may create headaches for you network IT people).

Posted : December 4, 2013 10:59 pm

mbellis

(@mbellis)

Posts: 293

Reputable Member

We use the word declined, then when we run audit reports we search for find patients where email is not blank and does not contain declined.

Posted : December 10, 2013 2:29 am

sborchardt

(@sborchardt)

Posts: 218

Reputable Member

We are using the same plan as Malissa, it seems to be working well. We are also trying to add a date after declined, that way we can ask the patient every 6 months.

Steph B

Mason City Clinic

Posted : December 12, 2013 6:43 am

Alice Vuong, RHIA

(@avuong)

Posts: 39

Trusted Member

For our network, we have started a centralized registration process where the staff member provides the patient's email address and sends a flag out from the form to the team to create the patient's portal account.

The first part of the form is to identify if the patient is interested in enrolling. If they are not interested, it prompts the user to provide a reason why. This is captured in an observation term so we can run reports and also triggers an icon on the patient banner that the patient has declined to enroll.

Posted : December 15, 2013 11:58 pm

Sirna

(@sirna)

Posts: 384

Honorable Member

Topic starter

Alice, is this a custom form you developed or something canned from GE?

Posted : December 30, 2013 12:26 am

Alice Vuong, RHIA

(@avuong)

Posts: 39

Trusted Member

Sirna said:

Alice, is this a custom form you developed or something canned from GE?

Hi Sirna,

This is a custom form that I created. We then use the custom decline obsterm that is populated to trigger the "decline" icon in the patient banner.

I can share this form with you if you are interested.

Posted : January 9, 2014 12:23 am

Sirna

(@sirna)

Posts: 384

Honorable Member

Topic starter

Yes! That would be great!

sirna.travalik@csauh

Posted : January 9, 2014 4:55 am

tnc

(@tnc)

Posts: 517

Honorable Member

Sirna said:

How are other sites dealing with patients who either do not have email or decline to give an email address? We want to track all the patients asked, but if they do not have/want to give email, we want to still be able to track that we asked. Maybe Patient Registration Notes?

Any feedback would be greatly appreciated!

Sirna

Has anyone ever considered signing up those patients with a legitimate email? I brought this up a while back internally and it was sort of looked at as if it would be fraudulent but I could certainly register a domain called mypatientswithoutemail.com through godaddy.com for $10/year (or less), use google apps for less than 50 users for free, or set up a linux server pretty easily. We would then tell the patients what their email is: [email protected] (CPS patient ID). On a linux mail server this could be scripted to auto generate emails based on patient ids which have a blank field for email, retrieved via SQL script pretty easily.

It all seems legit to me but I am not a lawyer

Just a thought

Mike

Posted : February 12, 2014 2:39 am

shannon

(@shannon)

Posts: 20

Eminent Member

In the email field in Patient Registration,if the patient declines, we enter the current date MM/DD/YYYY that the patient was asked. We then know they were invited and we will ask again in 6 month increments.

Posted : February 17, 2014 10:39 pm

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