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Patient Portal Opt out

Patient Self Service

Last Post by Anonymous 1 second ago

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kwest

(@kwest)

Posts: 76

Estimable Member

Topic starter

Hello,

If a patient decides they do not want to sign up for the patient portal, is there a way to capture that and get credit for it? Is there some type of opt out response we can use?

Thanks,

Kimberly

Posted : December 5, 2014 3:58 am

JBell

(@jbell)

Posts: 285

Honorable Member

Kimberly,

I am not sure what method you are using to capture this, but we have a Portal PIN generator form and if the patient declines it populates the PATPORTALPIN obs value with declined. My understanding is that report portal MU report is just looking for a value and putting that there has helped us capture patients who do not want access. It also shows for the user in the future so that patient is not repeatedly asked if they want portal access.

Hope that helps.

Janet

Posted : December 5, 2014 9:50 am

kwest

(@kwest)

Posts: 76

Estimable Member

Topic starter

Hi Janet, thank you. We are not using the PIN generator, we are using the Add from Chart which generates a temporary password for the patient.

Posted : December 5, 2014 10:07 am

kwest

(@kwest)

Posts: 76

Estimable Member

Topic starter

Hi Janet, I'm looking at our PIN Generator Form and I do not see an option where the patient can decline. Did you build a custom using that obs term?

Thanks,

Kimberly West

708-229-5250

Posted : December 5, 2014 10:19 am

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

We created a document type that writes to PATPORTALPIN in the background. It notates the decline in the patient chart and writes to the obs term. The MU OneTouch patch is supposed to pick these up and convert them to the MUActivityLog 510 data table. Problem is there is a script error on the GE side that is not working correctly, which GE told us about last week. CQR data is very slow to move when you document declines.

Posted : January 5, 2015 6:26 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

So, did you create your own form to generate PATPORTALPIN? Is this just some kind of random alpha-numeric text that the portal looks to the validate new users?

We are thinking about creating our own form.

Thanks.

Posted : February 13, 2015 8:33 am

Nocona

(@nocona)

Posts: 5

Active Member

The PIN is NOT randomly generated but based on the Patients name and ID and I believe something else if I remember correctly. Portal I believe generates it own PIN and check to see if the patients and portals match.

Posted : February 20, 2015 1:06 pm

Sam

(@sam)

Posts: 371

Honorable Member

Going back to the OP's issue, we are in the same boat. We use the Add From Chart functionality for signing patients up on the portal. However, we suspect our data on CQR for MU2 Measure #7 is skewed because we have a high number of "declines" that we don't think are getting excluded in CQR.

I've heard of sites populating the PATPORTALPIN obsterm with a value similar to "declined". Is this in fact what some are doing?

Currently, our staff enter "declined" into the patient's e-mail address field in Registration. I would LOVE to pin down a way to take this data and translate it into a SQL script or other bulk action to write these values to the database without having our staff add yet another thing to their workload.

Anyone know how to do this or doing something similar to manage?

Posted : March 11, 2015 5:37 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Just a question... Could someone hack into a patient record by attempting to link to a chart by answering the Portal Pin question with "declined"? Sort of defeats the purpose of having a seemingly random string that a person would need to match.

~Joe

Posted : March 17, 2015 8:19 am

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