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Portal/Patient Banner

Patient Self Service

Last Post by Anonymous 1 second ago

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shannon

(@shannon)

Posts: 20

Eminent Member

Topic starter

Does anyone have info on getting some sort of notification to show on the patient banner that a patient is or is not a Portal patient?

Posted : May 17, 2013 1:16 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Off the top of my head, not aware of any built-in functions to return this (like patient.address). However, perhaps using MEL coding to LASTOBSDATE or LASTOBSVALUE might work if any notation is made to the Flowsheet when a patient accepts the portal.

Posted : May 17, 2013 1:54 am

Alice Vuong, RHIA

(@avuong)

Posts: 39

Trusted Member

Hi,

We're using Kryptiq's Patient Portal and give the patient a PIN to enroll online. When they enroll and use the PIN successfully, we push their email address to their EMR chart. Once that email address field gets populated, we push an envelope icon to show on the patient banner.

The only downfall to this is if a user manually enters an email address. They would be triggering the envelope icon to the banner this way.

Posted : May 17, 2013 3:29 am

Jim Lawhon

(@jlawhon)

Posts: 39

Trusted Member

We are on the GE POL portal and Centricity Business for our Practice Management System. Our Practice Management System is set to send specific data to the Patient.MedRecNo field in Centricity EMR registration. Then we use a MEL statement to put text in the banner to indicate whether or not the patient is a Portal User. If anything else is entered manually by a user then the MEL still indicates the patient is not a portal user. That still does not keep a user from creating bad data though.

Posted : May 17, 2013 6:06 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

Here is some information from Kryptiq on using the Method of Contact.

UPDATING YOUR EMR PATIENT BANNER – OPTIONAL

If you would like to be able to look at a Patient Banner in Centricity EMR and have a visual indicator that the patient has registered for the Patient Portal and Secure Messaging there are two options available to do this.

USING THE METHOD OF CONTACT OBSERVATION TERM

You can use an Observation Term called METHCONTACT to display a value such as “secmsg” on the EMR Chart Banner. To setup this up:

1. Go to your EMR Setup area and locate the Patient Banner
(Create a new Banner or Edit an existing one)

2A. Create a new banner using the following code:

{PATIENT.LABELNAME} Patient ID: {PATIENT.EXTERNALID} Patient SS#: {PATIENT.SOCSECNO} Home: {if PATIENT.ALTPHONE = "" then "None" else PATIENT.ALTPHONE endif} Work: {if PATIENT.WORKPHONE = "" then "None" else PATIENT.WORKPHONE endif}

{PATIENT.FORMATTEDAGE} {PATIENT.SEX} (DOB: {Patient.DateOfBirth}) PCP: {if PATIENT.RespProvID = "" then "None" else PATIENT.RespProvID endif} Insurance: {INS_PLAN()} Group: {INS_GRP()} Contact By: {if (obsany("METHCONTACT")=="secmsg" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Messaging" ELSE if (obsany("METHCONTACT")=="phone" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Phone" ELSE "No Portal Access" ENDIF ENDIF}

2B. Edit an existing banner by adding the following code:

Contact By: {if (obsany("METHCONTACT")=="secmsg" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Messaging" ELSE if (obsany("METHCONTACT")=="phone" AND PATIENT.EMAIL<>"") AND (match(PATIENT.EMAIL,"@")<>0 OR match(PATIENT.EMAIL,".")<>0) THEN "Phone" ELSE "No Portal Access" ENDIF ENDIF}

Posted : May 19, 2013 11:52 pm

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

How would you automatically populate the "methcontact" obsterm? Is there a way to know they used the pin ?

Posted : June 28, 2013 3:21 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

When the patient first signs in using their PIN, they are prompted to set their preferred method of contact, among other things. That will populate your obsterm in their chart.

Posted : June 28, 2013 4:09 am

tracine

(@tracine)

Posts: 33

Trusted Member

We are a pediatric office and getting the patient's parents to choose their preferred method of contact for each child has been very difficult. I run a report to see who has signed up for our portal and if they have not choosen a method of contact I'll manually enter it into the obs field. Kryptiq knows of this issue so I hope they fix it fast. Wink

Tonya Racine

Centricity Administrator

Woodcreek Healthcare

(253) 446-3622

[email protected]

Posted : July 2, 2013 7:46 am

Mitch Kwiatkowski

(@mitch)

Posts: 111

Estimable Member

We use Mirth for a number of projects, and we had someone build a channel for us that does this automatically. It polls the databases hourly to find patients who are registered on the portal and do not have a registration observation in the database. If the OBS (METHCONTACT) is blank, Mirth creates an HL7 message and sends it to LinkLogic. The OBS is populated with "secmsg". Our patient banner is set up to show a mailbox for those patients who have "secmsg" in the OBS - you can choose any Wingding you like. It's completely hands-free, and eliminates false positives of reading from the PORTALPIN observation.

Posted : July 3, 2013 1:50 am

sborchardt

(@sborchardt)

Posts: 218

Reputable Member

We are also using the Kryptiq portal and I run the report to see if anyone missed the method of contact and add it manually as well. My suggestion to Kryptiq was everyone that signs up for the portal is defaulted to Secure Messaging. Let's hope they listen to the users and make the change.

Posted : July 11, 2013 1:08 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

I recently worked with Kryptiq and they helped me set up a Method of Contact Banner. We are testing with one of our sites where when the patient registers on the portal they are prompted to verifying their method of contact. This then sends the OBS term to the banner and pushes it to a flowsheet in EMR. Seems to work well. I would be glad to share what I have.

Heather R. McCormack

Centricity Application Analyst I

Pardee Hospital

800 N. Justice Street, Hendersonville, NC 28791

Office:828-698-7359

Cell:828-808-5747

Fax:828-698-7199

[email protected]

Posted : July 16, 2013 12:55 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

Heather,
Just checking to see if Kryptiq made the Method of contact prompt manditory? At this point patients can bypass it, which most of ours have been doing.

Posted : September 23, 2015 9:43 am

rwilliams

(@rwilliams)

Posts: 454

Honorable Member

Mitch,

Would you mind sharing your Mirth channel with me? My email is in my profile.

Posted : August 8, 2016 9:44 am

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