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Secure Messaging Basic Trouble Shooting

Patient Self Service

Last Post by Anonymous 1 second ago

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jmkoi

(@jmkoi)

Posts: 54

Estimable Member

Topic starter

Our medical records's person is sending out records via secure messaging. What mechanism is available to verify it indeed is being sent out? I checked our exchange logs.

Thanks.

John Kingery

Outside In

Posted : December 13, 2013 8:14 am

mbellis

(@mbellis)

Posts: 293

Reputable Member

You can have them cc to chart when they send it out. Creates an extra document but the proof is in the chart. It would show the SM was sent and what attachments were included.

Posted : December 15, 2013 11:56 pm

ErnieT

(@erniet)

Posts: 479

Honorable Member

If you have admin rights on the secure messaging, you can go to reports and run a user report and select the email of the person sending the messages. It will list everyone that user has sent messages to, but it will not show what the message was, but it should give you a good idea of how many they are sending out.

Posted : December 17, 2013 12:41 am

jmkoi

(@jmkoi)

Posts: 54

Estimable Member

Topic starter

ErnieT said:

If you have admin rights on the secure messaging, you can go to reports and run a user report and select the email of the person sending the messages. It will list everyone that user has sent messages to, but it will not show what the message was, but it should give you a good idea of how many they are sending out.

Thanks for the information.

John

Posted : December 17, 2013 1:22 am

mfornkahl

(@mfornkahl)

Posts: 132

Estimable Member

When we choose CC to chart nothing goes to the chart. Also, when we try to convert a secure message to a chart document it doesn't go the patient's chart. Any ideas on what to check would be greatly appreciated. Thank you

Posted : May 9, 2014 2:08 am

sborchardt

(@sborchardt)

Posts: 218

Reputable Member

If you are using Kryptiq messaging try going into your messaging sent box, double click on the message you want to cc into the chart. In the top toolbar there is an Action drop down use the Save to EMR. This has work for us to send it into the chart after the original message has been sent.

Steph B

Posted : May 9, 2014 2:17 am

mbellis

(@mbellis)

Posts: 293

Reputable Member

We have since converted to the method that Steph B is using, we click on action button and save to EMR. The Med records person then appends the document with the records sent, date/time, and method.

Posted : May 11, 2014 9:08 pm

mfornkahl

(@mfornkahl)

Posts: 132

Estimable Member

We've tried using the Save to EMR, however nothing happens within the chart. Any ideas of what might be causing this situation? Frown

Posted : May 12, 2014 5:36 am

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