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After Hours Phone Note - NCQA 1B, Factor 3 Measures

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DavidShower

(@davidshower)

Posts: 1255

Noble Member

Topic starter

Anyone have a phone note they are using for PCMH/NCQA 1B, Factor 3 they would be willing to share? It will have items like Location of Care, Patient Name and DOB, Caller (includes date/time of call), Call Taken By, Type of Call, 1^st Response by (includes date/time of response), and Disposition (e.g. ER, MEC, OFFER, HOME CARE, POISON CONTROL).

The change request for reporting against the info the form will provide states "The report will be used for monitoring the timeliness of the provider’s response against our standard for providing timely clinical advice by telephone when the office is not open."

Thanks so much,

David Shower

[email protected]

Posted : May 3, 2012 5:26 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

I would be interested in this as well.

Cathy

[email protected]

Posted : May 4, 2012 5:57 am

pategb

(@pategb)

Posts: 16

Eminent Member

I would be interested in this too

[email protected]

Posted : March 1, 2013 6:04 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Topic starter

I think we actually ended up doing this ourselves. Here is our current phone note:

David Shower

OU Tulsa School of Community Medicine

Posted : March 1, 2013 6:35 am

pategb

(@pategb)

Posts: 16

Eminent Member

Thanks so much for this. Did you custom order the obs terms PHNTSTARTTIM & PHNTSTOPTIME? I can't find them in our system. Also, how are you calculating the response time? Thanks again.

Posted : May 15, 2013 12:21 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Topic starter

I believe we did. We aren't having much success calculating the times though. It is an ongoing issue. We are still trying to get the workflow that would work.

David Shower

OU Tulsa School of Community Medicine

Posted : May 21, 2013 3:34 am

cprice7

(@cprice7)

Posts: 71

Estimable Member

Is there a Crystal Report that calculates the time the call was taken, and the time of the follow up? If anybody can share that would be great! [email protected].

Thanks,

Crystal Price

TJ Samson Hospital

Posted : December 29, 2016 4:52 am

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